Comunicar necessidade de assistência online

Faça a diferença logo na reserva. Assim, garantimos que recebe o serviço de que necessita, tanto em terra como durante o voo. Para garantirmos o seu conforto, precisamos de algumas informações antecipadamente. Se a sua viagem incluir vários voos de ligação, só precisa de enviar o formulário uma única vez.

Por favor note que este formulário apenas pode processar informações submetidas em alemão ou em inglês. 

Para garantir a assistência ideal, por favor informe-nos das suas necessidades de cuidados até 48 horas antes da partida. Em caso de pedidos com pouca antecedência, não será possível assegurar uma assistência ideal.

General information

Please let us know your contact details and the details of your booking.

Your details
Mr Ms Other Not specified

Flight details

Mobility impairments

Please select the type of mobility impairment you have and your wheelchair type so that we can plan your assistance requirements accordingly.

Mobility impairments
I do not need any assistance I can move around inside the aircraft and climb steps without any problems.* But I need help with longer distances inside the airport. (WCHR) I can move around inside the aircraft, but I require assistance climbing steps* and walking longer distances within the airport. (WCHS) I am unable to walk unaided and need assistance on board the aircraft from the time I arrive at the airport until the end of the flight, as well as until I leave the airport or board my connecting flight. (WCHC)

* Note: Due to multiple arrivals at airports, parking positions directly at the gate cannot be guaranteed. The aircraft may have to park on the apron, so boarding and disembarkation take place via steps.

Wheelchair

Manual wheelchair
Folding wheelchair Non-folding wheelchair

If you are traveling with your own battery-powered mobility aid, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft.

Please complete the ​Electric mobility device information form and upload it using the upload field at the bottom of this page. Based on the information you provide, we will check whether your battery-powered mobility aid can be transported.

Further impairments

Other impairments

Do any of the following impairments apply to you?

You have read the notes on cognitive and intellectual disabilities and would like to request the service. You have decided whether you can travel with or without a companion. 

​Cognitive impairment | LufthansaA ligação abre num novo separador do navegador

If you're travelling with a companion, please enter their name, booking code and ticket number:

Assistance dog

Are you traveling with an assistance dog?

Oxygen
I would like to bring my own oxygen into the cabin. (POXY) I would like to use the airline's oxygen on board (chargeable). (AOXY) I do not need any additional oxygen

If you need to use on-board oxygen, please email the Lufthansa Medical Operation Center (MOC). ​[email protected]A ligação abre num novo separador do navegador.

Seat request for flights to/from the USA

Passengers with a gait abnormality and/or who are traveling with an assistance dog can request a bulkhead seat up to 48 hours before departure.

Do you have a gait abnormality and/or are you traveling with an assistance dog?

Your request will be forwarded to our medical service. Our colleagues will contact you. Please ensure that you have entered your contact details in your booking.

Message and attachments

Terms of use

Please confirm that you have read the terms and conditions of use

Send