Help and Contact

You will find a summary of the topics for the most frequently asked questions here. If you can’t find what you’re looking for, you can use the text search function or one of our various contact options.

Other topics

Can’t find your topic here?

Contact options

You can contact us if you require our personal assistance with your flight booking. We will be happy to help you with your enquiry.

Please only contact us via the channels listed below and only enter your data on the lufthansa.com website. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa. Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers.

Longer waiting times at the Service Centre

Currently, our Service Centre is experiencing a high volume of calls.  If you have any questions regarding entry requirements to your destination, please refer to our entry requirements page.