You can apply for compensation or reimbursement of expenses if you have been affected by flight disruptions.
Feedback and other contact forms
Flight disruptions: compensation and reimbursement
Baggage irregularities: reimbursement of expenses
If you have been affected by baggage irregularities, you can apply for reimbursement of the expenses.
Feedback on a past flight
You can submit feedback on your travel experience on a past flight, leave questions, inquire about an existing feedback report or share praise.
Ticket refunds
Find out more about terms and conditions for ticket refunds, how you can request a refund or cancel your trip.
Other contact forms
If you have any questions or comments about our technical platforms, you are welcome to do so via one of our contact forms.
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Please note
Always state your name and address so we can process your query promptly (you can skip this step if you have a Miles & More number or Travel ID).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. FRALH12345). Please do not send us any credit card details.
More contact options
If you have any questions about Miles & More products or functionalities at miles-and-more.com, please contact Miles & More customer service.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
If you have any further questions, please feel free to use our Chat Assistant service.
For enquiries about a trip you have already made, you can also write to us by post.
Please telephone the Lufthansa Service Centre about any future travel.