Зарегистрируйте онлайн свой запрос об оказании содействия

Помогите нам на этапе бронирования, чтобы сделать ваше путешествие максимально комфортным. Это позволит нам обеспечить вам необходимое обслуживание на земле и в полете. Для обеспечения комфорта в путешествии просим вас заранее предоставить необходимую информацию. Достаточно отправить одну форму, даже если ваше путешествие предполагает несколько стыковочных рейсов.

Обратите внимание: для успешной обработки информация в данной форме должна быть указана только на немецком или английском языке.

Сообщите нам, какая помощь вам требуется, не позднее чем за 48 часов до вылета, чтобы мы могли обеспечить вам наилучшую поддержку. Мы не сможем гарантировать организацию содействия на высоком уровне, если вы зарегистрируете свой запрос в более поздние сроки.

General information

Please let us know your contact details and the details of your booking.

Your details
Mr Ms Other Not specified

Flight details

Mobility impairments

Please select the type of mobility impairment you have and your wheelchair type so that we can plan your assistance requirements accordingly.

Mobility impairments
I do not need any assistance I can move around inside the aircraft and climb steps without any problems.* But I need help with longer distances inside the airport. (WCHR) I can move around inside the aircraft, but I require assistance climbing steps* and walking longer distances within the airport. (WCHS) I am unable to walk unaided and need assistance on board the aircraft from the time I arrive at the airport until the end of the flight, as well as until I leave the airport or board my connecting flight. (WCHC)

* Note: Due to multiple arrivals at airports, parking positions directly at the gate cannot be guaranteed. The aircraft may have to park on the apron, so boarding and disembarkation take place via steps.

Wheelchair

Manual wheelchair
Folding wheelchair Non-folding wheelchair

If you are traveling with your own battery-powered mobility aid, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft.

Please complete the ​Electric mobility device information form and upload it using the upload field at the bottom of this page. Based on the information you provide, we will check whether your battery-powered mobility aid can be transported.

Further impairments

Other impairments

Do any of the following impairments apply to you?

You have read the notes on cognitive and intellectual disabilities and would like to request the service. You have decided whether you can travel with or without a companion. 

​Cognitive impairment | LufthansaЭта ссылка откроется в новой вкладке браузера

If you're travelling with a companion, please enter their name, booking code and ticket number:

Assistance dog

Are you traveling with an assistance dog?

Oxygen
I would like to bring my own oxygen into the cabin. (POXY) I would like to use the airline's oxygen on board (chargeable). (AOXY) I do not need any additional oxygen

If you need to use on-board oxygen, please email the Lufthansa Medical Operation Center (MOC). ​[email protected]Эта ссылка откроется в новой вкладке браузера.

Seat request for flights to/from the USA

Passengers with a gait abnormality and/or who are traveling with an assistance dog can request a bulkhead seat up to 48 hours before departure.

Do you have a gait abnormality and/or are you traveling with an assistance dog?

Your request will be forwarded to our medical service. Our colleagues will contact you. Please ensure that you have entered your contact details in your booking.

Message and attachments

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