Request for a refund of expenses if your baggage is lost, damaged or delayed
Problems can always occur in a complex flight network. We will take care of every delayed or damaged item of baggage.
Please use this form:
- if your checked item of baggage is delayed and you wish to request a refund of expenses for toiletries and clothing in accordance with legal requirements.
- if your baggage is damaged and you wish to contact us for a refund of your costs.
Important advice about delayed baggage
If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport or online.
You can check the progress in tracing your baggage on our baggage status page.