We offer you a range of options for rebooking, refunding or converting your ticket into a Flight Value Voucher.
If your booking has been cancelled due to a change in the flight schedule, and you have not yet requested a refund, you can use the form below for your ticket refund and/or additional services. The refund will be made using the same payment method that you used. Partially used tickets, taxes and fees will be refunded pro rata.
Your flight is not cancelled or postponed and you still want to cancel? You can cancel your trip and request a refund under "My bookings".
For bookings not obtained via a Lufthansa office or lufthansa.com, please contact the travel agency that issued your ticket.
If you have any further questions, please use our chatbot service.