Services for passengers with hearing impairments

We’re here to help you. If you have a hearing impairment, we can provide you with assistance before, during and after the flight, so that your trip is relaxed and pleasant.

Assistance on your trip

Information and services to make your trip easier – from departure to arrival at your destination airport.

Dark-blue pictogram of an airport building with a tower.

At the airport

  • We will be happy to accompany you throughout your time at the airport if needed.
  • At the gate, we can assist you in boarding and exiting the aircraft if you wish.
  • In the event of delays or if there are changes to your trip, we can explain everything to you personally, if desired.
  • Some airports offer induction loops at the check-in counters – please enquire directly at the respective airport.
Dark-blue pictogram of a stylized person sitting in an aircraft seat.

On board

  • If you wish, our cabin crew can provide you with a personal safety briefing. Just ask us about it.
  • On board we offer you a wide range of films with subtitles in German and English.
Dark-blue pictogram of an airport building with a tower and a plane coming in to land above.

At your destination airport

  • At your destination airport, our ground crew will take over your assistance. The handover takes place automatically; you don’t have to do anything yourself.
  • We will accompany you to the airport exit. If you have a connecting flight, we will take you directly to your next gate. If you need extra assistance, please ask us.
Register assistance requirements

Travelling with an assistance dog

An approved assistance dog (e.g. a hearing dog for hearing impaired passengers) can travel free of charge in the cabin of all Lufthansa-operated flights. Please notify us that you will be travelling with your dog at least 48 hours before departure, so that we can make all the preparations for your trip. You can find further information, including about the required documentation, on our website.

Information about flying with assistance dogs
Dark-blue pictogram of a dog on a lead.

Please tell us in advance

To make your stay at the airport as pleasant as possible and your trip on board relaxed, it is helpful to provide information in advance. This will help us to provide assistance that is better suited to your individual requirements.

Please let us know your assistance requirements as early as possible, and at least 48 hours before departure. This will enable us to plan and organize the assistance (or help) required in good time. If several people with mobility devices are travelling together, it is important to inform us particularly early on.

If we are notified at short notice or not at all, we will do all we can to provide the necessary assistance. However, in such circumstances, assistance services cannot be guaranteed. Providing notification early thus gives you more security in your planning.

Many airports offer additional services for passengers who require assistance. You can get information about this directly from the airports along your route.

A dark-blue pictogram of a circle in which the top left quadrant is a dotted line, with the text 48h in serif font in the middle.

You can notify us of your assistance requirements using the following means of contact.

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Use the online form

Our online service is available in German and English. (Completed booking required)

Open form
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By telephone

If you book your ticket by telephone, please be sure to inform us of your individual requirements before completing your booking.

Call 0800 8384267
A dark-blue pictogram of a stylized person sitting at a desk in front of a computer; above, a small aeroplane is flying to the right.

Through your travel agency 

Before completing your booking, please inform your travel agency of your individual assistance requirements so that we can provide you with the best possible service.

Do you have any questions or need further information?

Our Medical Service is available if you have any further questions and to provide more information.

The Lufthansa Medical Operation Center provides information about booking modalities and the availability of accessible services on our flights.

Fax: +49 69 69 68 36 77
Email: ​​specialservice@dlh.de
(Monday to Friday: 08:30–20:00 hours; Saturday, Sunday and public holidays: 08:30–16:30 hours)

Travellers to and from the USA

For travellers to and from the USA, the Medical Desk in the USA can be reached using the  following contact details (Monday to Friday: 09:00 hours to 17:00 hours EST):

In general the Medical Desk Team speaks English.

Tel.:​ +1-516-279-1768

Considerably higher charges may apply when making telephone calls to the USA.

Statutory guidelines

Passengers with a disability or reduced mobility are carried in accordance with EU Regulation No. 1107/2006 on the rights of disabled passengers and passengers with reduced mobility.

Any passengers travelling to/from the USA are carried in accordance with the DOT provisions, Title 14, Part 382 of the Code of Federal Regulations, effective as of 13 May 2009.

At all our destinations in the USA, as well as in Frankfurt and Munich, you can contact specially trained Complaint Resolution Officials (CROs) during opening hours regarding issues related to your disability or reduced mobility. Our crew members or ground staff will be happy to put you in contact.

Further information on travel and health

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A healthy journey

Information and assistance to help you travel feeling as relaxed possible even if you are ill or suffer from allergies or fear of flying.
A couple sit together in a plane looking happy and relaxed.

Older travellers

Information and assistance to help older people fly comfortably and well prepared.
A woman doctor with a stethoscope and a female patient look at a tablet together.

Global Healthcare

There are special medical services available globally for international patients and people who have been injured or with health impairments.
Two people hold each other’s hands in a supportive way.

Medical escort service

If you wish, you can book a medical escort service for your flight, if you need assistance from nursing staff or a doctor.