Passengers with sensory impairment

Lufthansa provides special services for passengers with hearing or visual impairments or with cognitive disabilities before, during and after the flight.

When you book your trip, you can help us to provide the service you need on the ground and during your flight. We require some advance information from you so that we can ensure your comfort at the airport and on board our aircraft. Please tell us what assistance you require, either by telephone or at a Lufthansa Service Center. You can also register your assistance requirements after booking online. When booking tickets by telephone or at a travel agency, please indicate your needs before completing the booking. Please let us know what assistance you require, at least 48 hours before departure, to ensure you receive the best support. We can no longer guarantee the best assistance and support if you register at shorter notice.

Service dogs

You can bring a service dog on all routes free of charge. However, certain requirements must be met for you to take the dog in the cabin with you. We have summarized all the information for you about the carriage of service dogs on the following page.

Travel companions

Please note that a travel companion is required in the following cases:

  • if the passenger cannot help themselves in the event of an evacuation
  • if the passenger cannot communicate with flight attendants about safety instructions
  • if the passenger cannot understand or follow the safety demonstration

Our staff cannot provide the following services:

  • Providing assistance in the toilet
  • Lifting of carrying passengers
  • Assisting passengers with meals
  • Administering medicines or supervising the taking of medicines