Lufthansa in the US
Welcome to Lufthansa in the United States. Here you can find important information about our tarmac delay contingency plan, customer support, traveling with disabilities, our partners, latest news from the Lufthansa Group and other helpful information about our services.
Meetings & Events
Whether for international trade fairs, European congresses, smaller company meetings or large events – with 'Meetings & Events' the Lufthansa Group airlines enable delegates to travel individually and cost-effectively.
Customer Relations USA
We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.
Traveling with disabilities to/from the USA
If you are a passenger with special needs, we are here to provide you with the assistance to make your journey as seamless as possible. Lufthansa will not refuse transportation to any individual on the basis of a disability.
Baggage & other fees
Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Lufthansa flights.
With Lufthansa’s global route network you can reach destinations in more than 80 countries; in addition to this are flights operated by what are known as codeshare partners. These are airlines with which we have an agreement on the shared use of flight capacities. Together with the flights operated by Lufthansa, they enable you to enjoy an even greater choice of destinations and departure times.
Veterans Advantage discount
To thank U.S. military veterans, active duty military, National Guard and Reserve members, and their families for their service, Lufthansa is proud to provide Veterans Advantage members with up to a 5 percent discount on tickets for Lufthansa-operated flights purchased on lufthansa.com.
Tarmac Delay Contingency Plan
It is Lufthansa’s aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. Lufthansa’s Contingency Plan for Lengthy Tarmac Delays (“Contingency Plan”) is another step to reach this goal.
Customer Service Plan
Lufthansa’s Customer Service Plan reflects our commitment to treat our customers in a fair, courteous and prompt manner and to provide them with clear information about what they can expect us to do, particularly during occasional, irregular operations.
Special Service request form
We like to take care of your issues. For written enquiries about past flights or to provide feedback, please
For an overview of all fees which may be applicable while travelling click on the link below.
Before you fly
Person to contact in an emergency - (49 U.S.C., Part 243, 14 C.F.R. D.O.T.)