Lufthansa in the US

Welcome to Lufthansa in the United States. Here you can find important information about our customer support, traveling with disabilities, our partners, latest news from the Lufthansa Group and other helpful information about our services.

Meetings & Events

Meetings & Events

Whether for international trade fairs, European congresses, smaller company meetings or large events – with 'Meetings & Events' the Lufthansa Group airlines enable delegates to travel individually and cost-effectively.

Customer Relations USA

Customer Relations USA

We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.

Traveling with disabilities to/from the USA

Traveling with disabilities to/from the USA

If you are a passenger with special needs, we are here to provide you with the assistance to make your journey as seamless as possible. Lufthansa will not refuse transportation to any individual on the basis of a disability.

Baggage & other fees

Baggage & other fees

Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Lufthansa flights.

Codeshare Partners

Codeshare Partners

With Lufthansa’s global route network you can reach destinations in more than 80 countries; in addition to this are flights operated by what are known as codeshare partners. These are airlines with which we have an agreement on the shared use of flight capacities. Together with the flights operated by Lufthansa, they enable you to enjoy an even greater choice of destinations and departure times.

Veterans Advantage discount

To thank U.S. military veterans, active duty military, National Guard and Reserve members, and their families for their service, Lufthansa is proud to provide Veterans Advantage members with up to a 5 percent discount on tickets for Lufthansa-operated flights purchased on lufthansa.com.

Tarmac Delay Contingency Plan

Tarmac Delay Contingency Plan

It is Lufthansa’s aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. Lufthansa’s Contingency Plan for Lengthy Tarmac Delays (“Contingency Plan”) is another step to reach this goal.

Customer Service Plan

Customer Service Plan

It is Lufthansa’s aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. The Lufthansa Customer Service Plan is another step to reach this goal.

Special Service request form

We like to take care of your issues. For written enquiries about past flights or to provide feedback, please 

Before you fly

Person to contact in an emergency - (49 U.S.C., Part 243, 14 C.F.R. D.O.T.)

Aircraft disinsection requirements