Current flight information
The Independent Flight Attendant Organisation (UFO) has called on its cabin crew to go on strike for two days on 7 and 8 November. On both days Lufthansa operated with a special flight plan.
If your Lufthansa flight has been cancelled and you have not used any flight or other transport solution offered by Lufthansa, you can return your unused Lufthansa ticket and have your money refunded.
If you have directly incurred expenses for care, e.g. for hotel accommodation or meals during the waiting period as a result of the strike, these will be reimbursed by Lufthansa after a plausibility check.
If your Lufthansa flight has been cancelled and you have organized alternative means of transport* to your original destination yourself, we will check the refund of the unused Lufthansa ticket or the refund of the alternative means of transport as soon as we receive proof of this.
*e. g.: Rail and bus journeys, rental cars or taxis (if plausible)
Since, according to the case law of the Federal Court of Justice, a strike is force majeure, compensation is not paid under the EU Air Passenger Rights Regulation.
Suspension of services for airport regional station from 26th October to 14th December
- The S-Bahn lines S8/S9 will continue to operate, but will stop at the Frankfurt Airport long-distance station instead of the Frankfurt Airport regional station. The S-Bahn shuttles between Frankfurt Main Station and Frankfurt Airport regional station will not be available.
- There will be no stop in Kelsterbach. An alternative railway bus service will be provided between Kelsterbach and the airport.
- The stops of regional trains have also been cancelled.
- The long-distance trains will continue to run via the long-distance train station at the airport. However, there will be limitations since S-Bahn trains will also be running via the long-distance train station. The following long-distance routes will be redirected and will temporarily not stop at the airport:
- ICE-line Cologne–Siegburg/Bonn - Montabaur - Limburg South - Frankfurt
- IC-/ICE-lines (Hamburg)/Dortmund - Cologne - Mainz - Frankfurt - Passau/(Vienna)
- ICE-line Kiel/Hamburg - Kassel - Frankfurt - Stuttgart
- ICE-line Berlin - Braunschweig - Kassel - Frankfurt South
Due to possible longer waiting times at the security checkpoints at Frankfurt Airport, the Lufthansa Group asks its customers to allow sufficient time prior to their flight departure.
Apple has recalled certain older MacBook Pros due to a battery defect. This applies to 15-inch devices sold between 2015 and 2017. These may not be taken on board an aircraft without first having a new battery installed, which is a service offered free by the manufacturer. In this context, Lufthansa refers to the safety directive of the European Aviation Safety Authority (EASA), which came into effect in February 2017. This prohibits the transport of defective or recalled lithium batteries. Our flight attendants receive appropriate training in how to deal with lithium batteries.
From 1 January 2020, the following animals will no longer be transported in the hold of Lufthansa flights (2):
- Hares and rabbits
- Dogs and cats of snub-nosed (brachycephalic) breeds.
Breeds of dog affected include (1/2):
- Bulldog (all breeds with the exception of the American Bulldog)
- Pugs (all breeds)
- American Pit Bull Terrier
- American Staffordshire Terrier
- Boston Terrier
- Brussels Griffon
- Bull Mastiff
- Bull Terrier
- Chow Chow
- English Toy Spaniel
- Japanese Chin
- Japanese Spaniel
- Lhaso Apso
- Pit Bull
- Shar Pei
- Shih Tzu
- Staffordshire Bull Terrier
Breeds of cat affected include (1/2):
- British Shorthair
- Exotic Shorthair
- Scottish Fold
(1) = The restrictions also apply to cross-breeds of the above-mentioned breeds
(2) = Existing, confirmed bookings scheduled for after 1 January 2020 remain valid.
The interior ministries of various Member States have introduced temporary border controls in the short term. As a result, spot checks must be expected even for travel between Schengen countries. Non-compliance may lead to a fine and a travel ban.
New US Transportation Security Administration (TSA) regulations and the extension of additional checks may lead to delays at check-in and at security. From 19 July 2017, Lufthansa is increasing the check-in deadlines for all long-haul flights at Frankfurt, Munich and Dusseldorf airports:
- First and Business Class passengers: 40 minutes before departure
- Premium Economy and Economy Class passengers: 60 minutes before departure
- It is to be expected that electronic devices such as tablets may be subject to additional security checks. These devices can still be taken into the aircraft cabin.
- Check-in times for long-haul flights departing from Brussels, Cologne-Bonn, Vienna and Zurich remain unchanged. Moreover, the check-in times for flight connections within Europe also remain unchanged.
- The minimum transfer times for our Lufthansa Group hubs remain unchanged.
- Passengers booked on a long-haul flight to a destination in the USA are requested to arrive at the airport in good time.
- Passengers travelling to a US destination from Zurich are requested to arrive at the airport three hours before departure.
On 24 September 2017, the US Government issued an Executive Order extending the existing entry restrictions:
- The new regulations henceforth apply to citizens from Iran, Syria, Yemen, Libya and Somalia. Now (from 18.10.2017) citizens of North Korean, Chad and Venezuela are also affected (the regulations concerning Venezuela apply only to employees of the Venezuelan government and their relatives). Sudan has been removed from the current list.
- Persons already in possession of a valid US entry or visitor’s visa may still enter the country. Visas that have been granted through the bona fide process (e.g. for citizens of the above-mentioned countries with close family ties to relatives living in the USA) also remain valid.
- The previous 120-day entry ban on refugees remains in force (this may be updated shortly).
- However, short-term changes to the entry requirements may be made at any time. The US authorities are responsible for the final entry decision. Passengers affected are advised to check with the US embassy or consulate in their own country.
As a result of directives from individual national authorities, passport checks may take place within the Schengen area as well. Therefore, Lufthansa recommends that their passengers ensure they carry valid identity documents (passport or ID card) with them on all journeys. A driver’s license is not a valid identity document.
We make every effort to get you to your destination on time and reliably. If disruptions occur, we will do our utmost to let you know about flight changes in a timely fashion.
Please always check the current status of your flight before departure.
So we can let you know in a timely fashion via SMS or by e-mail, please let us know your up-to-date mobile phone number and e-mail address at least 23 hours before your planned departure.
You can view and change your contact details at My bookings.
In addition, you can get information about status changes to your flight automatically via Facebook or Twitter. To do this, simply register your preferred mode of contact on the flight details page.
- Information about the latest flight and booking status – including in the event of flight disruptions
- Easy rebooking if a flight is cancelled or a flight connection missed
- Reminder about check-in
- Straightforward checking in
- Information about baggage regulations
- Lots of other information about flying with Lufthansa
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