Cancellation and refund

Travel plans can often change without warning. Using the online refund option, Lufthansa flight bookings can be cancelled and refunded online up to 24 hours before the beginning of your journey. The reimbursement of the airfare is contingent upon the fare conditions.

Options for your refund

Rebooking options

As of March 19 we have implemented our new rebooking options that offer even greater flexibility. Already booked tickets for still existing flights no longer expire and can be rebooked until August 31, 2020. In addition, Lufthansa is now offering a 50 euro discount* for each rebooked ticket.  As our service centers are still facing a high volume of incoming calls and due to the flexible rebooking options offered, we kindly ask you to only contact our service center if you have a flight within the next 72 hours.

Passengers of cancelled or significantly delayed flights who choose not to make use of a flexible rebooking option can, of course, still request a refund. The same applies for passengers holding tickets with refundable fares, irrespective of the flight status. You can use either use the online refund option or contact our Service Center. However, we ask for your understanding that due to the high volume of requests, it might not be possible to process refunds within the usual time limits.

Learn more about the possibilties to receive a flight voucher for your Lufthansa flight to be redeemed at a later point in time.

* To qualify for the €50 discount when rebooking a new ticket, either the original ticket or the rebooked ticket must have a fare value of more than €50. 

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