Problems with your baggage

Illustration zeigt wartende Person am Gepäckband // Illustration shows waiting person at the baggage carousel

Certain events, such as adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners.

We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage your baggage item may have suffered.

Delayed Baggage

If your checked baggage cannot be found, you can find helpful information here.

Here is a video about delayed baggage.

Damaged baggage

We greatly regret damage to your baggage during transport. Please be assured that we take all necessary measures to prevent damage. Please report damaged baggage immediately to the local Lufthansa baggage tracing desk or the local Lufthansa representative.

Loss of personal property

Compensation claims, liability and insurance

You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here.