Feedback and contact form

Ticket refunds

If you would like to submit flight tickets for reimbursement, please use the following option so that we can ensure prompt processing. For tickets booked through a travel agency, we recommend that you contact them. If you do not receive a timely response or you find yourself in need of an answer for other reasons, please contact us again.

Compensation in the event of flight irregularities

If you are affected by flight irregularities, you can apply for compensation.

Feedback and contact form

If you have any questions or comments about your flight booking or our technical platforms, or you would like to give us feedback on a past flight, please feel free to do so using one of our contact forms.


Please note the following:

So that we can process your enquiry promptly, please always state your name and address (if you have a Miles & More number or Lufthansa ID, this step can be skipped).

Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any credit card details.

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