Current information

The Lufthansa Group airlines will gradually resume flights to and from Tel Aviv Ben Gurion Airport (TLV) starting in June. This decision follows a comprehensive safety and security assessment.

Initially, Austrian Airlines will restart their operations to Tel Aviv from 1 June.

For operational reasons

• SWISS and Lufthansa are currently planning to resume flights as early as 1 July.
• Brussels Airlines had already suspended operations to Tel Aviv until 24 October.

Furthermore, Lufthansa Group airlines Lufthansa and SWISS will continue to suspend flights to and from Dubai for operational reasons until and including 13 September.

Affected passengers will be contacted directly by their respective airline and offered flexible rebooking options or a full refund. For further information, customers should visit the relevant airline's website or contact their travel agent.

Lufthansa, SWISS, Austrian Airlines and Brussels Airlines for operational reasons have already suspended all flights to and from the following destinations:

• Abu Dhabi through October 24
• Amman through October 24
• Beirut through October 24
• Dammam through October 24
• Riyadh through October 24
• Erbil through October 24
• Muscat through October 24
• Tehran through October 24

Changes may occur for individual airlines due to the dynamic situation and will be communicated accordingly.     

 Affected passengers can rebook to a later travel date free of charge or, alternatively, receive a full refund of the ticket price. Passengers can find further information on rebooking and refunds on the customer websites of all Lufthansa Group airlines.

We apologize for the inconvenience caused to our passengers. The Lufthansa Group is continuously monitoring and assessing the security situation in the Middle East and is in close contact with the authorities.

The safety of passengers and crews is always the top priority for the Lufthansa Group.

Guests due to travel are advised to:

• Check their flight status at Lufthansa.com before travelling to the airport
• Ensure their contact details are up to date in their booking
• Passengers on all affected Lufthansa Group flights to the above-mentioned destinations, whose flights have already been cancelled, may request a full refund at Help Center | Lufthansa or through their travel agent or a rebooking on any later LHG operated flight. (Help & Contact | Lufthansa | Lufthansa)
• Guests who booked through a travel agent should contact their agent directly

We are currently experiencing a high volume of calls and kindly ask for your understanding that it may take longer than usual for calls to be answered. Guests seeking a refund are encouraged to use the above linked refund request form. Should you have an urgent concern, our team is here to support you. If your matter is not time-sensitive, please feel free to contact us at a later stage.

Is your flight affected by an irregularity?   

Please check the current status of your flight before heading to the airport.

Save contact details, so we can send you important information about your flight quickly

Please enter your contact details at My booking or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.

Rebooking and additional information         

In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can rebook yourself at a later date or have the ticket refunded. Alternatively, you can also use the Lufthansa Chat Assistant. 

Further information

You can find more information and tips in case of irregularities at short notice on our special page.

Air passenger rights

Advice regarding air passenger rights can be found here