Feedback and contact form
If you have any questions or comments about your flight booking or our technical platforms, please feel free to use our contact form.
Refunds
If your booking has been cancelled due to a change to the flight schedule or a cancellation, and you have not yet requested a refund, you can submit your tickets for a refund here. For bookings not obtained via a Lufthansa office or lufthansa.com, please contact the travel agency that issued your ticket.
Please note: to enable us to process your enquiry as quickly as possible, please always state your name, your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code, your address and your Miles & More number, where applicable, as well as your 8-digit feedback ID. Please make sure you do not send us any credit card details.
More contact options
If you have any questions about Miles & More products or functionalities on miles-and-more.com, please contact Miles & More customer service.
If you have any questions, please feel free to use our chatbot service.
For enquiries about travel that has already taken place, you can also contact us by email (unencrypted traffic) or write us a letter. Alternatively, please telephone the Lufthansa Service Centre about any upcoming travel.