Feedback and contact form
Compensation in the event of flight irregularities
If you are affected by flight irregularities, you can apply for compensation.
Refund of expenses in the event of a baggage irregularity
If you are affected by a baggage irregularity, you can apply for the refund of the expenses.
Feedback and contact form
If you have any questions or comments about your flight booking or our technical platforms, or you would like to give us feedback on a past flight, please feel free to do so using one of our contact forms.
Please note the following:
So that we can process your enquiry promptly, please always state your name and address (if you have a Miles & More number or Lufthansa ID, this step can be skipped).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any credit card details.
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More contact options
If you have any questions about Miles & More products or functionalities at miles-and-more.com, please contact Miles & More customer service.
If you have any further questions, please feel free to use our Chat Assistant service.
For enquiries about a trip you have already made, you can also write to us by post.
Please telephone the Lufthansa Service Centre about any upcoming travel.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for reimbursement.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here: