Feedback and contact form
Ticket refunds
If you would like to submit flight tickets for reimbursement, please use the following option so that we can ensure prompt processing. For tickets booked through a travel agency, we recommend that you contact them. If you do not receive a timely response or you find yourself in need of an answer for other reasons, please contact us again.
Feedback and contact form
If you have any questions or comments about your flight booking or our technical platforms, or you would like to give us feedback on a past flight, please feel free to do so using one of our contact forms.
Please note the following:
So that we can process your enquiry promptly, please always state your name and address (if you have a Miles & More number or Lufthansa ID, this step can be skipped).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any credit card details.
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More contact options
If you have any questions about Miles & More products or functionalities at miles-and-more.com, please contact Miles & More customer service.
If you have any further questions, please feel free to use our Chat Assistant service.
For enquiries about a trip you have already made, you can also write to us by post.
Please telephone the Lufthansa Service Center about any upcoming travel.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for reimbursement.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here: