Frequently Asked Questions and Answers about Travel ID
Travel ID gives you access to the digital channels of the Lufthansa Group airlines and Miles & More.
- Simple: single login with your email address.
- Comprehensive: access to the channels of the Lufthansa Group airlines.
- Fast: thanks to pre-populated forms.
- Clear: personal data, current information and recommendations relating to your booking at a glance.
- Individual: customised offers for you.
- Plus: all the benefits of Miles & More if desired.
By activating Miles & More for your Travel ID. You can do this when you register or (in a few weeks’ time) retroactively in your Travel ID profile. You will then earn miles when you book with your Travel ID or enter your Miles & More service card number during the booking process.
Your password must be different from your user ID and it must not be one you have used before. In addition, it must contain:
- a minimum of 8 characters
- at least 1 uppercase letter
- at least 1 lowercase letter
- at least 1 number
- at least 1 of the following special characters: §!"#$%&'()*+,-./:;<>?_@\
Your email address is probably associated with a Travel ID account already. An email address cannot be used for more than one account, so you need to register with a different email address.
Alternatively, you can reset your password and use your existing account.
Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link.
Please check your spam folder. If there is no email with an activation link in your spam folder, please register again.
Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided.
Click on "Forgotten password", enter your Travel ID email address, and follow the instructions.
Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options:
- without Miles & More: Travel ID email address and password
- with Miles & More: Travel ID email address and password or service card number and PIN
Your profile may not have been activated yet.
If it has been less than 24 hours since you registered, check your inbox and your spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again and activate your Travel ID with the link we send you by email.
Yes. In the future, you will be able to log into all of the Lufthansa Group airlines. These include Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Eurowings and Eurowings Discover.
First of all, you need to add your new email address to your profile under "Contact details". Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and move the confirmed email address to the top of the list.
No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you cannot add another frequent flyer programme.
An email address can only be saved in one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account.
Data Protection, advertising and deletion of accounts
You can delete your Travel ID account in your profile under "Your profile information". If you have linked your Travel ID with Miles & More, and you wish to delete both accounts, you must first cancel your membership of the Miles & More programme. Please contact your Miles & More Team in order to do so.
You can opt out of receiving advertising communications by changing your preferences in your profile under "Communication settings".
You can opt out of your data being used by deactivating "Consent to personalised communication" in your profile under "Communication settings".
Data protection is very important to us. The Lufthansa Group does not sell any customer data or share data with third parties.
Your Travel ID is personal to you. To avoid misuse, you should not share your login details. This recommendation also forms part of our data protection policy.
Flights and bookings
Your booking appears automatically in your Travel ID profile if you make the booking while you are logged into lufthansa.com or you are using the Lufthansa app. You can also add a booking to your account at any time later on.
Log into lufthansa.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select "My bookings". You will be taken to your bookings, where you will be able to add bookings.
As soon as the switchover starts, you will be automatically guided through the process when you log in to your Lufthansa ID profile. The switchover takes approximately four weeks.
The switchover starts at different times for Lufthansa, SWISS, Austrian and Miles & More. You will be invited to make the switch at the appropriate time.
All profile details and bookings stored in the profile through which you make the switch will be transferred to the Travel ID profile. You can access this data as usual in your Travel ID profile.
Once you have successfully switched to Travel ID, your old Lufthansa ID profile will no longer be accessible. Your data will continue to be available to you in your Travel ID.
Once you have successfully switched over, your old Lufthansa ID profile will be deleted and will no longer be available to you.
The switchover takes place in several phases.
- If you have both a Lufthansa ID profile and a Miles & More account, we recommend switching to Travel ID via your Miles & More account. We will let you know as soon as this switch is possible. There is no need for you to take any action until then.
- If you switch to Travel ID via your Lufthansa ID profile, you can subsequently link it to your Miles & More account.
The switchover phase has ended, and you have not switched your profile to Travel ID.
No, it will be deleted automatically.
No, as a Miles & More member, you do not have to re-register; your account will stay the same. Please switch via your Miles & More account to be able to use all the additional features of Travel ID. We will let you know as soon as it is possible to switch. Your Miles & More account will then be merged with the Travel ID features. As soon as the Miles & More switchover starts, you will be automatically guided through the process after logging in.
No, you don’t. We recommend switching to retain your profile details, and to be able to use all the features of Travel ID. If you do not switch during the four-week switchover, your Lufthansa ID profile will be deleted.
The switch will be possible for all airline profiles. We recommend switching your most-used airline profile. You can add all bookings to your Travel ID profile.
By switching to Travel ID, you no longer have access to your old Lufthansa ID profile. This will be deleted once the switchover period has elapsed. Profile information and bookings stored in your profile will be transferred to your new Travel ID profile when you make the switch. This means that you will still have access to your profile information. Miles & More members who have inadvertently created a second Miles & More account while registering for Travel ID can contact the Miles & More Service Centre to regain access to their account.
Please contact the Service Centre.
If you are already logged in when you click on the link, you need to log out and then log in again. You will then be automatically redirected to Travel ID.