Lufthansa Guide Service

Lufthansa offers a fee-based Guide Service to foreign passengers, business travellers, groups, older passengers and families who, for example, have connecting flights and need help finding their way around the airport or who would like to be escorted personally.

Lufthansa Srvice Center __ Lufthansa Service Center

We speak your language

You will be picked up by a special Lufthansa guide directly at the gate or at another meeting point and accompanied to wherever you want to go. For example, to your connecting flight, train, hotel, shuttle bus or to the lounge. The guides are available to help with questions and problems in over 16 languages.

The following languages are offered at Frankfurt Airport:
Arabic, English, French, German, Greek, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Turkish*

The following languages are offered at Munich Airport:
Chinese (Mandarin), English, German, Italian, Japanese, Portuguese, Romanian, Russian*

* Other languages available on request

The Lufthansa Guide Service is for families too

Lufthansa guides make sure passengers have a relaxed start to their holiday by helping families with outbound or connecting flights at Frankfurt or Munich airports find their way around before boarding.

This can be an enormous help, especially to a parent who is travelling alone with their children. The guides will take them, for example, to the check-in area and explain the security regulations or accompany them to the gate or to baggage reclaim. They are also available to accompany families to restaurants, hotels or car rental companies.

The Lufthansa Guide Service can also be of assistance to older family members. If a passenger can only walk slowly, guides can calculate the time required for changing aircraft or, if necessary, take the passenger to a pharmacy or somewhere to sit.

Our guides are on hand with advice and assistance in over 14 languages. This service therefore provides both assistance and reassurance, especially to families from abroad.

Booking and prices

These fee-based services are available to Lufthansa passengers only and can be booked very easily through the Lufthansa sales office or by calling the Lufthansa Service Centre.

Number of passengers Number of guides Prices for the Guide Service in German and English*
Surcharge for other languages* Booking up to x days in advance**
01 - 05 1 EUR 75 EUR 30 4 days
06 - 20 1 EUR 150 EUR 30 4 days
21 - 40 2 EUR 240 EUR 60 7 days
41 - 80 3 EUR 350 EUR 90 7 days
> 80 4 EUR 460 EUR 120 7 days

For flights to/from Sweden, Denmark, Finland, Norway, Latvia, Lithuania and Estonia, the Lufthansa Guide Service is only available if the booking was made less than 3 months/90 days prior to departure and at least 4–7 days prior to departure (as at 5 July 2019).
* Bookings are possible 2–3 days before the journey for a surcharge of EUR 25. Bookings for groups of more than 20 people can be requested up to 4 days in advance for the same surcharge.
** Free cancellation up to 4 days in advance, rebookings require a new request. Bookable for passengers over 18 years of age.

 

Lufthansa Guides meeting and escorting options

Airport Possible meeting points Possible destinations
Frankfurt Arrival gate, Lufthansa Business Class Counter 136, Departure Hall A, lounge (if passengers are eligible), Sheraton Hotel lobby, hotel shuttle bus stop, Hilton Hotel lobby (square), in front of the Deutsche Bahn travel centre at the long-distance rail station, in front of the Deutsche Bahn travel centre at the regional rail station check-in, gate, First Class terminal, baggage reclaim, lounge (if passengers are eligible), meeting point/Arrivals Hall, restaurants, car rental companies, car park, taxi rank/car drop-off lane, hotel shuttle bus stops, regional and long-distance rail station, as well as any other location directly in/at the terminal
Munich Arrival gate, Counter 416, lounge (if passengers are eligible), Hilton Airport Hotel, hotel shuttle bus stop, rail station in the terminal check-in, gate, baggage reclaim, lounge (if passengers are eligible), meeting point/Arrivals Hall, restaurants, car rental companies, car park, taxi rank/car drop-off lane, hotel shuttle bus stops, rail station in the terminal, Hilton Airport Hotel lobby, as well as any other location directly in/at the terminal