Accessible travel

A woman sitting in an aircraft.

Your well-being and safety are our priority on every trip. On these pages, you can find important information about our services for accessible travel – so that your trip is relaxed and pleasant.

Assistance for accessible travel

Information and services to make your trip easier and safer. 

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Reduced mobility

Travel information and services for passengers with reduced mobility.
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Visual impairments

Travel information and services for blind and visually impaired passengers.
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Assistance dogs

Regulations and tips for travelling with an assistance dog.
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Cognitive impairments

Assistance and tips for travellers with cognitive impairments.
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Hearing impairments

Information and assistance for travellers with hearing impairments.
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Invisible impairments

Information and assistance for travellers with invisible impairments.
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Travelling companion

Information about flying with a travelling companion and possible support.
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USA travel

For travel to and from the USA, particular statutory regulations apply concerning accessible travel. You can find important information and services on these routes here.

Please tell us in advance

To make your stay at the airport as pleasant as possible and your trip on board relaxed, it is helpful to provide information in advance. This will help us to provide assistance that is better suited to your individual requirements.

Please let us know your assistance requirements as early as possible, and at least 48 hours before departure. This will enable us to plan and organize the assistance (or help) required in good time. If several people with mobility devices are travelling together, it is important to inform us particularly early on.

If we are notified at short notice or not in advance, we will do all we can to provide the necessary assistance. However, in such circumstances assistance services cannot be guaranteed. Providing notification early thus gives you more security in your planning.

Many airports offer additional services for passengers who require assistance. You can get information about this directly from the airports along your route.

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Here’s how to notify us of your assistance requirements:

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Use the online form

Our online service is available in German and English. (Completed booking required)

Open form
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By telephone

If you book your ticket by telephone, please be sure to inform us of your individual requirements before completing your booking.

Call 0800 8384267
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Through your travel agency 

Before completing your booking, please inform your travel agency of your individual assistance requirements so that we can provide you with the best possible service.

Do you have any questions or need further information?

Our Medical Service is available if you have any further questions and to provide more information.

The Lufthansa Medical Operation Center provides information about booking modalities and the availability of accessible services on our flights.

Fax: +49 69 69 68 36 77
Email: ​specialservice@dlh.de
(Monday to Friday: 08:30–20:00 hours; Saturday, Sunday and public holidays: 08:30–16:30 hours)

Travellers to and from the USA

For travellers to and from the USA, the Medical Desk in the USA can be reached using the following contact details (Monday to Friday: 09:00 hours to 17:00 hours EST):

In general the Medical Desk Team speaks English.

Tel.:​ +1-516-279-1768

Considerably higher charges may apply when making telephone calls to the USA.

Statutory guidelines

Passengers with a disability or reduced mobility are carried in accordance with EU Regulation No. 1107/2006 on the rights of disabled passengers and passengers with reduced mobility.

Any passengers travelling to/from the USA are carried in accordance with the DOT provisions, Title 14, Part 382 of the Code of Federal Regulations, effective as of 13 May 2009.

At all our destinations in the USA, as well as in Frankfurt and Munich, you can contact specially trained Complaint Resolution Officials (CROs) during opening hours regarding issues related to your disability or reduced mobility. Our crew members or ground staff will be happy to put you in contact.

Further information on travel and health

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A healthy journey

Information and assistance to help you travel feeling as relaxed possible even if you are ill or suffer from allergies or fear of flying.
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Older travellers

Information and assistance to help older people fly comfortably and well prepared.
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Global Healthcare

There are special medical services available globally for international patients and people who have been injured or with health impairments.
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Medical escort service

If you wish, you can book a medical escort service for your flight, if you need assistance from nursing staff or a doctor.