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Travelling with a companion

In certain situations it may be required to travel with a companion. You can find all the important information and how our easy registration process works here.

Our assistance services

For your safety and well-being during your trip, you may sometimes need to travel with a companion.

A companion is required if:

  • You cannot understand the safety instructions from our cabin crew.
  • You are unable to bring yourself to safety in the event of an emergency.
  • You need personal assistance on board or in the lounge, e.g. when eating or using the toilet.

If you require a travelling companion you can register this in our Help section:
Choose “Accessible travel” → “Travelling with health issues” and enter your booking dates.

Registration of a travelling companion can also be done by another trusted person, for example by family members, carers or support people.

Except on purely German domestic routes, a travelling companion must pay the full ticket price.

Register travelling companion

Please tell us in advance

To make your stay at the airport as pleasant as possible and your trip on board relaxed, it is helpful to provide information in advance. This will help us to provide assistance that is better suited to your individual needs.

Please let us know your assistance needs as early as possible, and at least 48 hours before departure. This will enable us to plan and organize the assistance (or help) required in good time. If several people with mobility devices are travelling together, it is important to inform us particularly early on.

If we are notified at short notice or not in advance, we will do all we can to provide the necessary assistance. However, in such circumstances, assistance services cannot be guaranteed. Providing notification early thus gives you more security in your planning.

Many airports offer additional services for passengers who require assistance. You can get information about this directly from the airports along your route.

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You can notify us of your assistance requirements using the following means of contact.

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Go to the online form

Our online service is available in German and English. (Completed online booking required)

Open form
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By telephone

If you book your ticket by telephone, please be sure to inform us of your individual needs before completing your booking.

Call 0800 8384267
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Through your travel agency 

Before completing your booking, please inform your travel agency of your individual assistance needs so that we can provide you with the best possible service.

Do you have any questions or need further information?

Our Medical Service is available if you have any further questions and to provide more information:

The Lufthansa Medical Operation Center provides information about booking modalities and the availability of accessible services on our flights.

Fax: +49 69 69 68 36 77
Email: ​​specialservice@dlh.de
(Monday to Friday: 08:30–20:00 hours; Saturday, Sunday and public holidays: 08:30–16:30 hours)

Travellers to and from the USA

For travellers to and from the USA, the Medical Desk in the USA can be reached using  the following contact details (Monday to Friday: 09:00 hours to 17:00 hours EST):

In general the Medical Desk Team speaks English.

Tel.:​ +1-516-279-1768

Considerably higher charges may apply when making telephone calls to the USA.

Statutory guidelines

Passengers with reduced mobility are carried in accordance with EU Regulation No. 1107/2006 on the rights of disabled passengers and passengers with reduced mobility.

Any passengers travelling to/from the USA are carried in accordance with the DOT provisions, Title 14, Part 382, Code of Federal Regulations, effective as of 13 May 2009.

At all our destinations in the USA as well as in Frankfurt and Munich, you can contact specially trained Complaint Resolution Officers (CRO) during opening hours, if you have any problems relating to your disability. Our crew members or ground staff will be happy to put you in contact. At all other airports our ground staff are available to help you.

Further information on travel and health

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A healthy journey

Information and assistance to help you travel feeling as relaxed possible even if you are ill or suffer from allergies or fear of flying.
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Older travellers

Information and assistance to help older people fly comfortably and well prepared.
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Global Healthcare

There are special medical services available globally for international patients and people who have been injured or with health impairments.
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Medical escort service

If you wish, you can book a medical escort service for your flight, if you need assistance from nursing staff or a doctor.