Help and Contact
You will find a summary of the topics for the most frequently asked questions here. If you can’t find what you’re looking for, you can use the text search function or one of our various contact options.
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Contact options
You can contact us if you require our personal assistance with your flight booking. We will be happy to help you with your enquiry.
Please only contact us via the channels listed below and only enter your data on the lufthansa.com website. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa. Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers.
Longer waiting times at the Service Centre
Currently, our Service Centre is experiencing a high volume of calls. If you have any questions regarding entry requirements to your destination, please refer to our entry requirements page.
If you have any questions on issues other than those mentioned above, please telephone our Service Centre.
Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Centre.
Please feel free to use our feedback and contact form if you have any questions or comments about your last trip or our technical platforms.
If you are affected by flight irregularities, you can apply for compensation.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for reimbursement.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here:
If you have any questions about your Miles & More membership, you can reach us using the contact form or by telephone.
Our IT support team will be happy to assist you with any issues concerning our lufthansa.com website and the mobile Lufthansa app. They can be reached either by the feedback and contact form or by telephone.
Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Centre.