Feedback on a past flight

Thank you for taking the time to contact us about your concern.
Please complete the form so that we can deal with your enquiry quickly. Check and complete your information before submitting your enquiry.

How can we help?

This feedback form is for our customers who have already started or completed their journey. Please select a topic on the right.

For whom are you submitting this request?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

Please select an option:

Please select an option.

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer. 

After completing the form you can upload it in the section "Attachments".

Flight details

Please state all flights in your affected journey including any connections.

optional
Please enter your six-digit booking code, e.g. ABC2DE.
Flight 1
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 2
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 3
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 4
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can 4 add additional flights.

Personal details

Please enter the personal details of all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 2
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 3
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 4
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 5
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 6
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Person 7
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX).
optional
Please enter your first name as it is written on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.
optional

Contact details

optional
Bitte wählen Sie einen Staat.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).

You can add 7 further passengers.

Your feedback

Please tell us about your experience.

optional
Contacting us regarding an existing feedback? Please enter the reference number (e.g. 31234567)

NB: Please do not send us any credit card details.

Attachments

Please attach all relevant information. If we require an authorisation from you, kindly also upload it here.

NB: Please do not send us any credit card details.

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