Feedback on a past flight

Thank you for taking the time to contact us about your concern.
Please complete the form so that we can deal with your enquiry quickly. Check and complete your information before submitting your enquiry.

How can we help?

This feedback form is for our customers who have already started or completed their journey. Please select a topic on the right.

For whom are you submitting this request?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

Please select an option:

For myself

For me and my family in the same household

As a third party on behalf of the traveller

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

After completing the form you can upload it in the section "Attachments".

Download authorisation

Flight details

Please state all flights in your affected journey including any connections.

Booking Code

optional

Please enter your six-digit booking code, e.g. ABC2DE.

Flight 1

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 2

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 3

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

Flight 4

Airline

Flight number

Please enter your flight number, e.g. “1234”.

Flight date

Please enter the date of your flight.

You can 4 add additional flights.

Personal details

Please enter the personal details of all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 2

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 3

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 4

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 5

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 6

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

Person 7

Ticket number

optional

Please enter your 13-digit ticket number (220XXXXXXXXXX).

First name

Please enter your first name as it is written on the flight ticket.

Middle name

optional

Name

Please enter your surname as it appears on the flight ticket.

Miles & More number

optional

Contact details

House number / Street

Second line of address

optional

Postcode

Town/city

Email address

Please use the same email address you used in your booking, if possible.

Telephone number

optional

Please enter your telephone number with your country code (e.g. +49).

You can add 7 further passengers.

Your feedback

Please tell us about your experience.

Reference Number

optional

Contacting us regarding an existing feedback? Please enter the reference number (e.g. 31234567)

Your feedback

NB: Please do not send us any credit card details.

Attachments

Please attach all relevant information. If we require an authorisation from you, kindly also upload it here.

Acceptable file formats: *pdf, *jpeg, *.jpg, *.png up to 3.7MB. Following characters are not allowed in the file name: #$%^*()[]

NB: Please do not send us any credit card details.

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I confirm that the statements in the above form are true and correct.

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I accept the data protection regulations.

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Feedback on a past flight

How can we help?

For whom are you submitting this request?

Please select an option:

Flight details

Personal details

Your feedback

Attachments

Terms and conditions of use

Confirmation that the content you have entered is true and correct

Data protection regulations

Frequently visited pages

Frequently visited pages

Customer services

Customer services

Lufthansa Group

Lufthansa Group

Corporate customers

Corporate customers

Main content

Feedback on a past flight

How can we help?

For whom are you submitting this request?

Please select an option:

Flight details

Personal details

Your feedback

Attachments

Terms and conditions of use

Confirmation that the content you have entered is true and correct

Data protection regulations