Refunds

We offer you a range of options for rebookings, refunds or exchanging your ticket for a Flight Value Voucher.

If you wish to obtain a refund on your ticket, you can cancel your booking and request a refund under "Flight details" in "My bookings".

If you are unable to do so, you may request your refund by using the form below. Your request will then be processed manually in our service centre.

The refund will be made using the same method that you used for payment. Partially used tickets, taxes and fees will be refunded on a pro rata basis.

Please always use your personal computer for ticket refunds due to flight cancellations. (A mobile version for automatic self-service refunds in the event of flight disruptions will be available shortly).

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.

Request refund manually

Please check and complete your details before submitting the form.

Booking cancelled

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.To the service centre

General information

Contact us

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Details about the unused flight and/or service coupon

Flight booking
Please enter your Lufthansa ticket number here. You will find this in your Lufthansa travel information.
Please enter your 6-digit booking code (letters and numbers) here. You will find this in your Lufthansa travel information.
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Please state the name of the passenger if different from the name given above.

Applicant

Use

Chatbot service

If you have any further questions, please use our chatbot service.