Feedback and other contact forms
Compensation and refund of expenses in the event of flight disruptions
You can apply for compensation if you are affected by flight disruptions.
Refund of expenses in the event of baggage irregularities
If you are affected by baggage irregularities, you can apply for your expenses to be refunded.
Feedback on a past flight
If you would like to contact us about your travel experience on a past flight, if you have questions and further information about an existing feedback report, or if you wish to offer praise, you are very welcome to do so here.
Other contact forms
If you have any questions or comments about our technical platforms or would like to request a flight voucher, you are welcome to do so via one of our contact forms.
Always state your name and address so we can process your query promptly (you can skip this step if you have a Miles & More number or Lufthansa ID).
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. FRALH12345). Please do not send us any credit card details.
More contact options
If you have any questions about Miles & More products or functionalities at miles-and-more.com, please contact Miles & More customer service.
If you have any further questions, please feel free to use our Chat Assistant service.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for a refund.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under “My bookings”.
You can apply for a refund for your Flight Value Voucher here: