Feedback and contact form

Compensation in the event of flight irregularities

If you are affected by flight irregularities, you can apply for compensation.

Refund of expenses in the event of a baggage irregularity

If you are affected by a baggage irregularity, you can apply for the refund of the expenses.

Feedback on a past flight

If you would like to contact us about a travel experience on a past flight, have questions and further information about an existing feedback, or would like to submit a compliment, please feel free to do so here.

Feedback and contact form

If you have any questions or comments about your flight booking or our technical platforms, or you would like to give us feedback on a past flight, please feel free to do so using one of our contact forms.


Please note the following:

So that we can process your enquiry promptly, please always state your name and address (if you have a Miles & More number or Lufthansa ID, this step can be skipped).

Please also state your 13-digit ticket number (220-XXXXXXXXXX), your 6-digit booking code (e.g., YX12AB), and if you have a query about an existing feedback, your 8-digit feedback ID (e.g., 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g., FRALH12345). Please do not send us any credit card details.

More contact options