Services at Frankfurt Airport
At Frankfurt Airport, there are many services and facilities available to you, such as women-only parking spaces, prayer rooms, quiet zones, children’s play areas, a free buggy-borrowing service and even boarding kennels.
Pre-order Duty Free
Visit the Frankfurt Airport online shop and choose from premium brands, exclusive travel editions and top offers. Using Click & Collect, you can pre-order all the items and pick them up on your departure day. In the case of flights within the EU, you can have your purchases delivered directly to your home or hotel.
Frankfurt Airport VIP-Services
For an exclusive travel experience you can use our VIP-Services & suites in cooperation with Fraport for an extra charge.
Security Fast Lanes
With the Security Fast Lanes, you can get through security at Frankfurt Airport faster, leaving you more time for the things you enjoy at the airport.
Star Alliance Biometrics
As a Miles & More member on a Lufthansa or SWISS flight, you can use the Star Alliance biometric facial recognition system. This contactless system enables you to proceed quickly through security and the boarding gates in a hygienically safe way.
Lufthansa transfer services
The Lufthansa transfer service helps passengers during stop-offs at Frankfurt Airport and provides up-to-date information about connecting flights.
10% discount in the MY CLOUD Transit Hotel
Relax in comfort in the transit area: As a Lufthansa passenger, you will now receive 10% off your booking in the MY CLOUD Transit Hotel Frankfurt.*
Please use the following discount code: LHTransit
* You will receive the discount when paying in the hotel on presentation of your boarding pass and specifying the discount code. If booking online, please enter the discount code in the message box.
For passengers with reduced mobility, there are especially adapted facilities throughout the terminal, such as a special counter, call points and accessible toilets.
More information about the services at the airport
Four prayer rooms, which are open 24 hours a day, invite Christians, Jews, Muslims and people of other faiths to pause and reflect for a while.
More information about the prayer rooms
Your four-legged friends will feel at home in Frankfurt Airport’s boarding kennels; they will have plenty of company and can romp and play while you are on holiday or on a business trip.
More information about the boarding kennels at Frankfurt Airport
The airport is transformed into a land of adventure for little explorers. Nine children’s play areas provide fun and games for our younger passengers.
More information about the children’s play areas
The free buggy borrowing service makes the time spent at the airport even easier and more enjoyable for parents. Buggies are available in the terminals and in the transit area. The buggies can also be dropped off again there after use. However, if you are departing or changing flights, you can just leave your buggy at the gate.
More information about borrowing buggies at the airport
At Frankfurt Airport, the comfortable waiting and quiet zones in the terminals with homely wooden floors, plants and warm lighting are just the right place for those wanting to pass the time until their flight relaxing in a peaceful lounge environment.
More information about the quiet zones
The monitors in both terminals directly behind security and passport control list not only up-to-date flight information and the departure gate, but also how long it takes to get there.
More information about the monitors
Every day between 10.00 and 19.00 hours, the personal shopper service is available free of charge to Russian, Chinese and Japanese passengers. The "personal shoppers" help passengers to do their shopping in their own language: they give advice, help with VAT refunds and, if required, accompany their shopper through security and to the departure gate.
More information about the personal shopper service
So that you can enjoy your trip even before boarding your flight, Frankfurt Airport offers you numerous time-saving technologies. Automated border checks, security fast lanes, walking-time displays and the AiRail check-in directly at the station are just a few of these. Enjoy a relaxed arrival at Frankfurt – the convenient airport.
More information about electronic services
In future, why not simply take delivery of your Lufthansa WorldShop order when you arrive or change flights at Frankfurt Airport.
More information about the WorldShop Airport Delivery service