Help and Contact
You will find a summary of the topics for the most frequently asked questions here. If you can’t find what you’re looking for, you can use the text search function or one of our various contact options.
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Contact options
You can contact us if you require our personal assistance with your flight booking. We will be happy to help you with your enquiry.
Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers. Please only use channels listed on lufthansa.com for making contact, and enter your details only on lufthansa.com. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa.
Increased waiting times at Services Center
If you have questions regarding the immigration regulations of your arrival destination, please visit our Corona Travel regulations page.
Please telephone our Service Centre if you have questions about your upcoming trip.
Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Centre.
Please feel free to use our feedback and contact form if you have any questions or comments about your last trip or our technical platforms.
If you have been affected by a flight schedule change or cancellation, you can submit your ticket here for refund.
If you have not been affected by a flight schedule change or cancellation, you can cancel your trip and request a refund under "My bookings".
You can request the refund of your Flight Value Voucher here:
If you have any questions about your Miles & More membership, you can reach us using the contact form or by telephone.
Our IT support team will be happy to help with any questions about our lufthansa.com website and the Lufthansa app. You can contact the team either by using the feedback and contact form or by telephone.
Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Centre.