Passengers with sensory impairment

Lufthansa provides special services for passengers with hearing or visual impairments or with cognitive disabilities before, during and after the flight.

Booking and reservation

When you book your trip, you can help us to provide the service you need on the ground and during your flight. We require some advance information from you so that we can ensure your comfort at the airport and on board our aircraft. Please let us know by telephone what assistance you require. You can also register your assistance requirements after booking online. When booking tickets by telephone or at a travel agency, please indicate your needs before completing the booking. Please let us know what assistance you require at least 48 hours before departure to ensure you receive the best support. We can no longer guarantee the best assistance and support if you register at shorter notice.

Please note that, in principle, you are free to choose the seat that best meets your requirements. Please note, however, that for safety reasons there may be restrictions on your choice. Almost all seats on the Lufthansa fleet have moveable armrests which make access to your seat easier. If you wish to use a seating device on your seat, then for safety reasons we must check the device beforehand. In such cases, please contact our Medical Operation Centre.

In addition, we can transport up to two mobility aids (e.g. wheelchair or walking frame) free of charge either in the cabin or in the hold.

Services in detail

Assistance dogs

You can take an assistance dog with you on any route free of charge. However, certain requirements must be met in order for you to take your dog into the cabin. We have summarised all the information about the carriage of assistance dogs for you on the following page.

Travel companions

Please note that a travel companion is required in the following cases:

  • if the passenger cannot help themselves in the event of an evacuation
  • if the passenger cannot communicate with flight attendants about safety instructions
  • if the passenger cannot understand or follow the safety demonstration

Our staff cannot provide the following services:

  • Providing assistance in the toilet
  • Lifting of carrying passengers
  • Assisting passengers with meals
  • Administering medicines or supervising the taking of medicines