Request non-refundable Travel Credit

Please see first under Extended rebooking options for a variety of options we offer for changing your travel plans. 

For passengers with older eligible tickets that have not yet been rebooked, we offer an opportunity to change/postpone the travel.

I would like to change or postpone my trip

If you are holding a ticket issued before or on 31 July 2021 with a travel date between 01 June 2020 and 31 August 2021, you also have an option exchange once to a new travel, including changes to your travel class, departure or destination airport.* 

New travel must start latest by 28 February 2023. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agent by 18 May 2022 (for June 20 travel tickets) or by 31 May 2022 (for July 2020 – August 2021 travel tickets).

If you are unable to choose a new travel by these dates, below qualifying tickets may be exchanged first to a non-refundable Travel Credit by 18 May 2022 (for June 20 travel tickets) or by 31 May 2022 (for July 2020 – August 2021 travel tickets).  The Travel Credit is valid one year from the date of issuance.

You can exchange, within one year from the issuance, this non-refundable Travel Credit once to a new travel, including changes to your travel class, departure or destination airport*, for the same traveller. The new ticket will be recalculated and additional payment may be required if the new fare is higher.  If not used, Travel Credit will lose its value 1 year after the date of issuance. 

Qualifying tickets are:

  • Tickets issued before or on 31 July 2021 with a travel date between 01 June 2020 and 31 August 2021
  • Tickets for international travel
  • Tickets that are entirely unused

Non-qualifying tickets are:

  • Tickets outside of the qualifying travel period.  Tickets issued on/after 01 August 2021
  • Tickets for Infants (e.g. babies without a seat)
  • Tickets for entirely domestic travel, i.e. within one country.  For example, domestic travel within Germany
  • Tickets with “IT” or “BT” as a fare amount.  Tickets with no value.  “ID” or “AD” fares, and Miles and More award tickets
  • “Cash & Mile” tickets and tickets issued from vouchers
  • Non-tickets, such as extra baggage fee, advance seat selection fee, etc.

Please note

If you choose to exchange your ticket to a non-refundable Travel Credit for a future travel, entire value of your current ticket will become non-refundable. Refund of your ticket according to the fare condition may be a more attractive option, especially if you had purchased a refundable fare.

Please refer to the section I would like to cancel my trip and apply for a ticket refund for further details.

For tickets booked via a travel agency, please contact your travel agency for requests.

Request non-refundable Travel Credit

Please check and complete your details before submitting the form.

Non-refundable Travel Credit

Please accept the conditions for the exchange of your ticket to a non-refundable Travel Credit

I accept that:

  1. the entire value of the Non-refundable Travel Credit will be non-refundable,
  2. an exchange to an international ticket is limited for 1 year after the date of exchange into the Travel Credit.
  3. Non-refundable Travel credit will be issued for the passenger name on the ticket and will be valid for an exchange to a new ticket for the same passenger name, and
  4. the new ticket will be recalculated and additional payment may be required if the new fare is higher.

General information

Contact

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Details about the unused tickets

Flight booking
Please enter your 13-digit Lufthansa ticket number here (e.g. 220-123456789). You will find this in your Lufthansa travel information.
Please enter your 6-digit booking code (letters and numbers) here. You will find this in your Lufthansa travel information.
Please enter the original travel date on the ticket. If your ticket has more than one travel date, please choose one of them. Qualifying travel dates are: 01 June 2020 until 31 August 2021
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Please enter the issue date of your ticket. Qualifying ticket issue dates are: Before or on 31 July 2021
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Please state the name of the passenger if different from the name given above.
Applicant

Are you authorised to request a non-refundable Travel Credit on behalf of all passengers?

Use of the ticket

Was the entire ticket not used?

Only entirely unused tickets qualify for a non-refundable Travel Credit.

* Exception: An exclusive domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.