Current flight information
Due to a breakdown at our IT service provider, only our service on the Lufthansa APP is currently available to you for the check-in of your flight outside the airport. If you prefer to check-in on your PC, please use this link.
We highly recommend that you check in before leaving for the airport, as the departure halls in Frankfurt are highly frequented. Luggage drop-off at the airport is of course possible on a regular basis.
Unfortunately, due to IT problems, flight cancellations and delays cannot be avoided. If the flight is cancelled, we advise you not to travel to the airport until you have a confirmed alternative flight.
Rebooking and additional information
In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chatbot.
Due to the strike of the trade union ver.di today and tomorrow, Lufthansa had to cancel in advance all its flights to and from Frankfurt on Monday and to and from Munich on Sunday and Monday. Thus, the rebooking alternatives are very limited and it will not be possible for all guests to find a timely alternative.
Substitute transport with Deutsche Bahn (not valid for Monday, 27. March)
In the event of a cancellation of a domestic Lufthansa flight you can exchange your flight ticket into a ticket with Deutsche Bahn free of charge. We recommend that you make a reservation for this on the Deutsche Bahn website. Please note that the ticket is only valid on Deutsche Bahn trains on the day of issue and the following day. Current exception: if you exchange your ticket on March 26 or 27, the validity is until April 4.
If you have a connecting flight from Frankfurt or Munich, we recommend that you allow sufficient time for changing from train to flight when planning your rail journey to the airports.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the mentioned self-service options, please contact our Service Center at +49 (0) 69-86-799-799*, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
You can find more information and tips in case of irregularities at short notice on our special page.
You can find information on air passenger rights here.
For Monday, March 27, the trade union ver.di has called for a one-day strike at several German airports - this will stop flight operations at Lufthansa.
For Munich Airport, these restrictions will additionally already apply on Sunday, March 26.
Please leave your contact details in your Miles & More profile or in My bookings, so we can inform you immediately about changes for your trip.
Due to the extraordinary situation and the high number of cancellations combined with only a reduced number of rebooking options, we will not be able to offer solutions for all passengers. Please check constantly on this page or on our service page for flight irregularities. The self service tools and our Call Centers are unfortunately not always reachable due to a large number of requests.
We advise you not to travel to the airports without a confirmed booking for a flight. Unfortunately, it will not be possible to offer you any short-term rebooking solutions at the airport desks. Due to the regular passenger traffic on weekends, the airport halls are already heavily frequented.
If you have planned a domestic flight, we ask you to travel by train in the coming days. You can find out how to exchange your flight ticket for a train ticket free of charge in the chapter " Substitute transport with Deutsche Bahn ". If you get a rail ticket in exchange on Sunday or Monday, you have time to travel until 4. April.
In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chatbot.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
In the event of a cancellation of a domestic Lufthansa flight you can exchange your flight ticket into a ticket with Deutsche Bahn free of charge. We recommend that you make a reservation for this on the Deutsche Bahn website. Please note that the ticket is only valid on Deutsche Bahn trains on the day of issue and the following day. Current exception: if you exchange your ticket on March 26 or 27, the validity is until April 4.
If you have a connecting flight from Frankfurt or Munich, we recommend that you allow sufficient time for changing from train to flight when planning your rail journey to the airports.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the mentioned self-service options, please contact our Service Center at +49 (0) 69-86-799-799*, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary.
You can find more information and tips in case of irregularities at short notice on our special page.
You can find information on air passenger rights here.
If there are any irregularities on your flight, we have summarized the most important issues for you:
Fast assistance in case of flight irregularities
For guests with current baggage delivery irregularities, we have compiled the most important information under this link.