Current flight information
Deutsche Bahn's long-distance services will be partially suspended from Thursday, 07 December 2023 from 10 p.m. to Friday, 08 December 2023 at 10 p.m. due to a strike by the railway union GDL. For this reason, many Lufthansa Express Rail trains to and from Frankfurt Airport will be cancelled. Please refer to the Deutsche Bahn website to find out which trains are still in the programme.
If your train is affected by a cancellation, please contact a Lufthansa Service Center. However, you can also use any other operating Deutsche Bahn train to and from Frankfurt Airport with your current ticket.
Alternatively, you can also choose another means of ground transport. Lufthansa will cover the costs for this, provided they are reasonable. As a self-payer, please send your receipts as well as your boarding pass, stating your bank details (IBAN and BIC), using our feedback form.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the self-service options mentioned above, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary
You can find more information and tips in case of irregularities at short notice on our special page.
Advice regarding air passenger rights can be found here.
Regular flight operations at Munich Airport are still not possible after the snowfall at the weekend and in addition, flight operations at other airports in Germany are also restricted due to the weather.
Handling capacities are massively restricted, for example due to frozen airport equipment or snow-covered vehicles.
Unfortunately, not all flights can take off and land as planned. Flight cancellations and delays in Munich and also other airports may occur in the coming days. Also, waiting times on our service hotline are currently longer than usual. We apologize for not being able to provide the service you should expect from us.
If you have a flight ticket with a flight to and/or from Munich or via Munich between 4 and 9 December, you can cancel your trip free of charge.
Please be sure to check the status of your flight on Lufthansa.com or in the app before you arrive at the airport. We still only recommend travelling to the airport if you have a confirmed flight.
Please check the current status of your flight before heading to the airport.
Please enter your contact details at “My booking” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. As there are currently very few alternatives for travelling from Munich, your rebooking will be delayed. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chatbot.
In the event of a cancellation of a domestic Lufthansa flight (or a Lufthansa flight between Germany and Basel within two days before departure, you can exchange your flight ticket into a ticket with Deutsche Bahn free of charge. We recommend that you make a reservation for this on the Deutsche Bahn website. Please note that the ticket is only valid on Deutsche Bahn trains on the day of issue and the following day.
If you have a connecting flight from Frankfurt, we recommend that you allow sufficient time for changing from train to flight when planning your rail journey to the airports.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the self-service options mentioned above, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary
You can find more information and tips in case of irregularities at short notice on our special page.
Advice regarding air passenger rights can be found here.
Security has top priority for Lufthansa. Due to the still unclear situation in Israel and after intensive analysis of the situation, Lufthansa has decided to suspend its regular flights to and from Tel Aviv up to and including Sunday, 07. January 2024. We regret having to make this decision. The Lufthansa Group is of course continuing to monitor the security situation in Israel intensively and is in close contact with the authorities.
Please check the current status of your flight before heading to the airport.
Please enter your contact details at “My booking” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
At the moment we can only offer you very limited rebooking options to and from Israel. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chat Assistant.
If your flight is cancelled, you can cancel your ticket free of charge on this site in any case.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the self-service options mentioned above, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary
You can find more information and tips in case of irregularities at short notice on our special page.
Advice regarding air passenger rights can be found here.
Security has top priority for Lufthansa. After intensive analysis of the situation, Lufthansa has decided to suspend its regular flights to and from Beirut up to and including Thursday, 14. December. We regret having to make this decision. The Lufthansa Group is of course continuing to monitor the security situation intensively and is in close contact with the authorities.
Please check the current status of your flight before heading to the airport.
Please enter your contact details at “My booking” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
At the moment we can only offer you very limited rebooking options to and from Beirut. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Lufthansa Chat Assistant.
If you have a booking with travel date up to and including 31 December from or to Beirut and purchased it before or on October 12th, you can cancel your ticket free of charge on this site in any case.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
If you are rebooked onto the following day, please check our information about hotel accommodation.
Hotline
In case you are not able to use the self-service options mentioned above, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary
You can find more information and tips in case of irregularities at short notice on our special page.
Advice regarding air passenger rights can be found here.
If there are any irregularities on your flight, we have summarized the most important issues for you.
For guests with current baggage delivery irregularities, we have compiled the most important information.
Currently, fraudulent fake pages with purported Lufthansa contacts can be found on the Internet using the standard search engines. These aim to access the (personal) details of our customers. Please only use channels listed on lufthansa.com for making contact and enter your details only on lufthansa.com. Always access the website manually by typing in your browser’s address bar, and do not follow any link that has not been made available by Lufthansa.