Extended rebooking options
Due to ongoing disruptions caused by the Coronavirus, we continue to accommodate you so that you can make your travel plans even more flexible.
All our fares and tickets can be rebooked. This applies to short-, medium-, and long haul routes and for existing bookings, new bookings and to cancelled flights.
We are currently experiencing a high number of customer contacts in our Lufthansa Service Centers, which may lead to longer waiting times. We apologise for the resulting longer waiting times. Our staff will do everything possible to process your requests as quickly as possible. If you have any questions about the entry requirements at your destination, please first consult the travel regulations on our website.
Important information and changes at short notice can be found at any time on our special page "Current flight information".
We ask you to always check the status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. The latest entry restrictions can be found via the Lufthansa Travel regulation page. Please also check the current flight information page.
In case your flight is cancelled, your ticket remains valid and can be used at a later date.
Rebooking to the same destination within the same travel class is free of charge.
How do I rebook?
Before contacting us, please make sure:
- to have your booking reference at hand
- to already have your new travel date in mind
In case you booked via an (online) travel agency, please contact them directly to be rebooked.
2.) All tickets issued before or on 31 July 2021, with a travel date between 01 February 2020 and 31 August 2021, can be exchanged once to a new travel, including changes to your travel class, departure or destination airport *. New travel must start latest by 31 December 2022. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agency by 15 January 2022 and have your ticket number ready.
If one or more flights of your trip are cancelled, you have the following options:
1.) If possible, we will rebook you once free of charge to an alternative flight to the same destination and in the same travel class. The rebooking must be made within the period of ticket validity (usually one year from the original departure date). To do so, please contact our Service Center or your travel agency as soon as possible.
2.) All tickets issued before or on 31 July 2021, with a travel date between 01 February 2020 and 31 August 2021, can in addition be exchanged once to a new travel, including changes to your travel class, departure or destination airport *. New travel must start latest by 31 December 2022. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agency by 15 January 2022 and have your ticket number ready.
If your flight is not cancelled but you would like to change your travel plans, you have the following options:
1.) You can rebook your travel date as often as you want without a change fee, except for Economy LIGHT fares and European Business Saver fares purchased after 01 August 2021. Please refer to the fare rules. An additional payment may be required if the fare for the new flight is higher. The rebooking must be made prior to the original scheduled travel date. Please go to "My Bookings" to change your travel online or contact your travel agency.
* Exception: An exclusive domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.
Your itinerary contains one or more cancelled flights
- If you hold a ticket for a flight cancelled by Lufthansa and have not yet submitted it for refund, you can submit it or to your travel agency.
- If you have already submitted your refund request by phone or email, please do not re-submit your refund request as this can result in a delay in processing.
- If your ticket is completely unused, the ticket price including all taxes and fees will be refunded to the original means of payment.
- If you have used one or more flights from your ticket, the unused portion of the fare value, taxes and fees will be calculated for refund.
Your itinerary contains no cancelled flights
Refunds are possible according to your fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on fare conditions and used flights, the refund value of fare, taxes and fees will be calculated and refunded to the original means of payment.
Please go to "My Bookings" to cancel your trip and request a refund. For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.
Has your flight been cancelled or do you wish to travel at a later date? Tickets with travel starting within the European Union*, Switzerland, Great Britain or the USA that have been booked up to and including 15 May 2020, can be converted into a Flight Value Voucher.
* excluding Greece, Bulgaria and Slovakia
For new bookings made, all fares of the Lufthansa Group airlines worldwide are currently changeable without a change fee (exceptions for "Economy LIGHT" fares and "European Business Saver" fares). Please refer to the fare rule detail shown in your fare selection screen upon booking at Lufthansa.com. The departure and destination airports can also be changed.* If the rebooked fare is more expensive due to a change of route or a necessary change of travel or booking class, an additional charge may be applicable.
*Exception: An exclusive domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.
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