No more long queues at the check-in counter: simply check in quickly and easily at one of the check-in machines at the airport.
Checking in at the check-in machine
You have three options for identifying yourself at the check-in machine. You will see the different options displayed on the machine’s start screen.
- You can check in with your Miles & More card, customer card or credit card. Thanks to the RFID technology in the card reader of the new machines, all you need to do to start the check-in process is to hold your Miles & More Credit Card or a Mastercard with PayPass function up to the machine’s RFID reader. If you don’t have a Miles & More card or a Mastercard with PayPass function, please insert your credit card in the machine as usual.
- Simply place your machine-readable passport on the check-in machine’s scanner. Then enter the flight number, destination or booking reference for your flight.
- Touch the screen and enter your last name and the booking reference for your flight. You will find this on your booking confirmation, on your online passenger receipt or in your profile on lufthansa.com under "My bookings".
If you have already checked-in and would like to make changes (e.g. to change your seat), simply place your boarding pass or your mobile phone barcode-side down on the machine’s scanner.
Requirements for checking in at check-in machines
You will need an electronic ticket. Your identification for checking in at a machine comes from one of the following: the number of the Miles & More card, another Star Alliance customer card, the credit card or the German ec-Card under which the electronic ticket has been saved. Alternatively, you can enter your booking reference, together with your first and last names or place your machine-readable passport on the machine’s scanner.
Exception: at the present time, it is not possible for passengers travelling with pets to check in at a check-in machine.
Machine check-in with baggage
You can check in at all airports which have Lufthansa check-in machines even if you are carrying baggage. Don’t wait in a long queue at the counter, simply check in at one of the Lufthansa check-in machines as usual. Once the check-in process is completed, you will see displayed on the screen the number of the bag drop-off counter at which you can hand in your baggage without a long wait.
Register your passport details yourself at the check-in machine
In the case of flights to the USA, Canada, Korea, India, Japan, China, South Africa and Mexico, Lufthansa is legally obliged to register the passport details of all passengers. For these and other destinations, you can register your details yourself conveniently at the check-in machines, thus saving yourself the trouble of registering at the departure gate.