Assistance with disembarking/at your destination airport
Our staff will be happy to help you with further information at your destination too. Please contact our Lufthansa airport ticket teams at your destination airport.
Services for wheelchair users
When you arrive at your destination airport your own wheelchair is returned to you either immediately after you have left the aircraft or at the latest at baggage reclaim. In the latter case, you will be taken there in an airport wheelchair. However, you may have to wait a little while and we ask for your patience and understanding if this happens.
For longer stopovers in Frankfurt or Munich we have created a Waiting Lounge and we will take you there in the wheelchair.
If mobility equipment is damaged and we accept liability for that damage, we do not enforce the maximum compensation amounts set out in the Montreal Convention.
The person who is meeting you at your destination should contact the Lufthansa airport ticket team before your flight arrives to ensure your support and care is seamless. At some airports, your companion will be able to meet you at baggage reclaim.
Services for passengers who are visually or hearing impaired
Our staff will also be happy to help you when you are leaving the aircraft and at your destination airport. They will accompany you to the airport exit or look after you until your connecting flight. For longer stopovers in Frankfurt or Munich, we have created a Waiting Lounge and will take passengers with a visual or hearing impairment to this lounge.
For further information and if you have any questions, please contact the Lufthansa Medical Operation Center (MOC):
Tel: +49 69 696 55 079
Fax: +49 69 696 83 677
(Open Mondays to Fridays: 08:30 - 20:00 hours; Saturdays, Sundays and bank holidays: 08:30 - 16:30 hours)
For passengers travelling to and from the USA, our Medical Desk in the USA can be contacted on the following number: +1-516-296-95 80 (open Mondays to Fridays: 09:00 - 15:00 hours).