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With our SMS services you are always up to date

Lufthansa’s SMS services deliver important information to you about your current flight – to whichever location you are in at the time. Just provide your mobile phone number in your Miles & More profile or in your booking:

Type of information
Information channel
When?
Requirements
Gate change
SMS
E-mail*
From 2 hours before departure
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Seat change because of a change of aircraft
SMS
E-mail*
ImmediatelyMobile phone number in your
Miles & More profile

Delay > 30 min.
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Cancellation
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Allocation to alternative flight in case of flight disruptions
SMS
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Sending out a new mobile boarding pass after allocation is made
E-mail
SMS

Immediately
Mobile boarding pass already requested for the original flight
 

* E-mailed if there is no mobile phone number available but an e-mail address exists

 
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Departure and arrival times via SMS

You can also request arrival and departure information via SMS. Simply send an SMS to the number +49 - 177 - 178 0747 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.

 
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Charges for Lufthansa SMS services

In general there is no charge for receiving a text from Lufthansa. You will need to meet any charges from your network service provider yourself, e.g. for receiving a text whilst abroad.

Legal information about the SMS services

Related topics

SMS USA

Messaging options based on the US Telephone Consumer Protection Act (TCPA)

Regarding short text messages from Lufthansa in the United States* send:

“JOIN” to subscribe to the Lufthansa short message service

“HELP” in order to get further information to the message received

“STOP” in order to prevent the reception of any further flight status messages on your mobile phone

* Based on requirements of the US Consumer Best Practices Committee for Messaging and the US Telephone Consumer Protection Act (TCPA).


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