Digital services cover many aspects of a passenger’s journey from check-in, baggage, location based services, and customer notifications over messengers to chatbots – digital is everywhere. Dig into our variety of new digital services and try them now.
New Lufthansa Digital Services

Lufthansa chatbot with artificial intelligence
Whether you need help with irregularities, your flight status or your baggage – our sophisticated LH Group Chatbot using artificial intelligence is there for you over our Facebook channel to assist you with any kind of problem to make your journey easy.
Track your bag
From now on there is no more need to fear losing your baggage. Simply load your boarding pass into the Lufthansa App and you will automatically receive your baggage receipt in the app. In the event of your baggage going astray, this baggage receipt serves as the starting point for locating your baggage.

Get around with our interactive airport maps
Use our interactive airport maps to make sure you are never lost. Whether you are looking for a restaurant, a shop or a gate - our airport maps are there to guide you. Check out our short video or try one of our interactive airport maps.
Delayed baggage
Your baggage is delayed and you want to go home or continue your trip? Report your delayed baggage easily online and simply get it delivered.
More travel services
More services, more flexibility, more information and more security: with Booking Services, you can take advantage of lots of functions related to your booking, which you can manage easily online.
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, Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
, Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
, Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.