Request for a refund of expenses in the event of a baggage irregularity
In a complex flight network, problems can always occur. We will take care of every delayed or damaged item of baggage.
Please use this form:
- if your checked item of baggage is delayed and you wish to request a refund of expenses for toiletries and clothing in accordance with legal requirements.
- if your baggage is damaged and you wish to contact us regarding a refund of your costs.
Important advice about delayed baggage
If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport, or online.
You can check the progress made in tracing your baggage on our baggage status page.