Refunds

We offer you a range of options for rebooking, refunding or converting your ticket into a Flight Value Voucher.

If your booking has been cancelled due to a change in the flight schedule, and you have not yet requested a refund, you can use the form below for your ticket refund and/or additional services provided that at least one flight of your journey is in the future. The refund will be made using the same payment method that you used. Partially used tickets, taxes and fees will be refunded pro rata.

Your flight has not been cancelled or postponed, and you nevertheless wish to cancel? You can cancel your trip and request a refund under "My bookings".

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner, please contact us again for further processing.

Refund request

Please check and complete your details before submitting the form.

Booking cancelled

Your flight has not been cancelled or postponed, and you nevertheless wish to cancel? You can cancel your trip and request a refund under My bookings.

Your flight was cancelled or postponed and the departure date lies in the past? Please contact our service centre.

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner, please contact us again for further processing. To the service centre

General information

Contact us

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Details about the unused flight and/or service coupon

Flight booking
Please enter your Lufthansa ticket number here. You will find this in your Lufthansa travel information.
Please enter your 6-digit booking code (letters and numbers) here. You will find this in your Lufthansa travel information.
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Please state the name of the passenger if different from the name given above.

Applicant

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Chatbot service

If you have any further questions, please use our chatbot service.