We offer you a range of options for rebooking, refunding or converting your ticket into a Flight Value Voucher.
If your booking has been cancelled due to a change in the flight schedule, and you have not yet requested a refund, you can use the form below for your ticket refund and/or additional services provided that at least one flight of your journey is in the future. The refund will be made using the same payment method that you used. Partially used tickets, taxes and fees will be refunded pro rata.
Your flight has not been cancelled or postponed, and you nevertheless wish to cancel? You can cancel your trip and request a refund under "My bookings".
For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner, please contact us again for further processing.
If you have any further questions, please use our chatbot service.