Submit an offer for your upgrade

When you buy a ticket in Premium Economy Class, Business Class or First Class, you will be guaranteed a seat in the relevant cabin. This is the only way of ensuring that you will actually fly in this travel class.

With an offer-based upgrade, passengers can make an offer for what they think the upgrade to a higher travel class would be worth to them up to 60 hours before departure. Lufthansa decides whether to accept these offers, based on the offers received and the booking situation. Therefore you cannot be sure whether you will actually get a seat in your desired travel class until shortly before departure.

If you receive an upgrade to Premium Economy Class, you can enjoy the following benefits on this flight:

• A very comfortable Premium Economy Class seat that offers up to 50 per cent more space, as well as a considerably enhanced on-board service by comparison with Economy Class
  
• A 11-inch or 12-inch monitor and a power supply at every seat
  
• Optional lounge access (to selected Lufthansa lounges for a fee; for HON Circle Members, Senators, and Frequent Travellers lounge access regulations apply according to Miles & More member status)
  
• Higher or equivalent mileage and Points credit (as individual Economy or Premium Economy booking classes can have the same mileage and Points values as the low Premium Economy or Business booking classes) (3)
  

If you receive an upgrade to Business Class, you can enjoy the following benefits on this flight:

• Access to Lufthansa lounges
  
• Check-in or bag drop-off at the Business Class check-in counter
  
• Two items of carry-on baggage free of charge
  
• Use of priority lanes at security, if available at the respective airport
  
• Priority boarding if a passenger boarding bridge is used
  
• Higher or equivalent mileage credit (as individual Economy or Premium Economy booking classes can have the same mileage values as the low Premium Economy or Business booking classes) (3)
  

On long-haul flights with an upgrade to Business Class you can enjoy the following additional benefits:

• Outstanding on-board service
  
• Exquisite menus and fine wines
  
• The best entertainment on board – with our in-flight entertainment
  
• A very comfortable seat that converts into an almost two-metre-long, fully flat bed
  
  

On continental flights with an upgrade to Business Class you can enjoy the following services:

• A seat in the front rows of the aircraft
  
• More personal space and privacy, as the middle seat will always be kept free
  
• A full meal, served on high-quality china
  
• A selection of newspapers and magazines (in the form of eJournals)
  
  

If you receive an upgrade to First Class, you can enjoy the following benefits on this flight:

• Access to the most exclusive Lufthansa lounges
  
• Nothing will disturb your need for peace and relaxation: soundproof curtains and footfall sound insulation effectively shield First Class from the background noise inside the aircraft.
  
• On request, the flight attendants will convert your seat into a two-metre-long bed with a mattress topper, high-quality pillow and temperature-regulating duvet.
  
• The wide-ranging Lufthansa Media World, displayed on your very own 17-inch screen, provides variety and great entertainment. Bose noise-cancelling headphones ensure that you’ll enjoy the full sound experience.
  
• If you would like to freshen up during the flight, an exclusive amenity kit and a selection of high-quality toiletries are available in our elegant bathroom.

You will be credited with award miles and status miles when you upgrade to the respective higher travel class. You can find detailed information on how your award miles are calculated at ​Miles & More.

Only when you have booked your ticket will you have the opportunity of upgrading.

1. Go to lufthansa.com.
2. Retrieve your current booking by logging in or entering your booking code. Select the booking for which you want to make an upgrade offer.
3. On the "My bookings" page, there will be an automatic check to see if your flight is eligible for an upgrade offer. If this is the case, you will see another link on the right-hand side.
   To My bookings
4. Submit your offer.
5. Fill in payment details. Of course, your credit card will only be charged if your offer is successful.
6. Check your details, accept the terms and conditions of participation and send in your offer.
7. Receipt of your offer will be confirmed by email.
   
   

You can revise or retract your offer at any time up to 60 hours before departure via the link in the confirmation email.
About 24 hours before departure, we will inform you by email whether your upgrade offer has been accepted or not.

1. If your upgrade offer has been accepted, we will charge your credit card with the amount offered, your flight will be rebooked to the relevant travel class and you will receive an updated ticket.
2. If your upgrade offer has not been accepted, you pay nothing and travel in the class you originally booked.
   
   

In principle, upgrade offers can be made on all Lufthansa flights up to 60 hours before departure.

However, an upgrade is unfortunately not possible for technical or legal reasons for:

• Tickets that have not yet been issued
  
• Tickets that are part of a group booking
  
• Tickets whose booking includes a child under 2
  
• Tickets for other airlines or tickets that have not been issued on a Lufthansa document
  
• Passengers with animals (pets carried in the cabin and/or in the hold)
  
• Extra seats for more comfort and/or for medical reasons or for carry-on baggage (e.g. musical instruments)

During the selection process, we may have your credit card authorised for the relevant amount. However, the card will only be charged when your upgrade has been confirmed. You will receive an email notification about 24 hours before the scheduled departure time of each route segment.

No, you only pay for the upgrade when your offer has actually been accepted. This happens up to about 24 hours before the scheduled departure time of each flight segment.

No, payment can only be made within one transaction and using one credit card.

 To take part you need a valid credit card. Unfortunately, no alternative payment methods are acceptable.

 Payment is only possible by credit card. Please enquire about mileage upgrades via the usual channels.

The amount you offer includes all taxes due and payable in advance, as well as all fees applicable to the particular upgrade.

Exceptions to this are:

• possible additional costs for using your credit card abroad, as the service is processed by Plusgrade L.P., a provider based in Canada, and
  
• possible foreign exchange fees, if you make your offer in a currency that is not the same as the currency of your credit card account.
  
  Whether additional costs apply, and in what amount, depends on the terms of your credit card agreement. Please enquire about this with the bank that issued your credit card.

We do not charge any booking or registration fees for upgrade offers.

Please review the amount of your offer and the total amount for each flight segment. Also, please make sure that you have provided the correct payment and contact details, and have read and accepted the terms and conditions of participation.

The terms and conditions of participation specify all the details of the programme. You can find them on the "Review & Send" page. You must accept the terms and conditions of participation before submitting your offer.

The terms and conditions of participation comprise the rules of the entire programme, so we can only process your offer once you have read and accepted the terms and conditions of participation.

 Please wait for four hours, as it can take a while for the email to be generated. In addition, please check the spam folder in your email account.

No, at present upgrade offers can only be submitted online.

You can modify or cancel your offer up to 60 hours before departure, by clicking on the link in the email you received as confirmation of your offer. Alternatively, you can login via "​My bookings" at lufthansa.com and cancel your offer there up to 60 hours before departure.

 All offers must be made at the latest 60 hours before the departure time of the respective flight segment. Once this deadline has passed, no more offers can be submitted.

We will inform you by email 24 hours before the scheduled departure time whether your upgrade offer has been accepted or not.

We use various criteria when assessing the upgrade offers. These include the amount of your offer and the amount of the other offers, the number of seats available and the number of passengers in the booking.

If your offer has been accepted, we will inform you by email 24 hours before the scheduled departure time. We will also inform you by email if your offer has been declined.

All communication concerning your offer is made exclusively by email.

About 24 hours before departure, we will inform you by email that your offer was not successful. Your credit card will not be debited, and you will fly in the travel class that you originally booked.

No. Numerous factors play a role in the selection process, so we cannot specify why individual offers were not successful.

In the confirmation of receipt of your offer you will find a link through which you can access all the information. If you click on this link and select the relevant flight, you can see the status of your offer in the top right-hand corner of the window.

As part of the decision-making process, we may check that your credit card account has sufficient funds. However, this is no guarantee that you will also receive the upgrade, but merely one step in the allocation process.

Successful upgrade offers are only valid for the flight specified, the passengers included in the booking and the date specified. They are not transferable to another person or another flight, and they are also non-refundable.

No, if your offer has not been accepted, you cannot submit a new offer. To have the best chances of gaining an upgrade, it is important to submit your best possible offer in the first place.

You do not have to do anything further. However, please remember that the upgrade is only valid for the specified flight segment. Your original ticket’s fare conditions still apply, including terms of cancellation, rebooking charges and baggage regulations.

When your upgrade offer has been accepted, the ticket conditions for your originally booked fare continue to apply, including the conditions for minimum and maximum stay, cancellation, rebooking and baggage regulations.

A stand-alone refund of the Bid Upgrade is not permitted.

A refund of the Bid Upgrade is possible according to fare conditions of originally booked ticket, only in connection with the ticket. Standalone refund of Bid Upgrade is not permitted.

If you wish to change your flight after your offer has been accepted, provided that the originally booked fare allows rebooking, you are entitled to a full refund of the Bid Upgrade amount after the rebooking has been processed. A new bid can be placed for the updated flight.

If you miss a flight through your own fault, you forfeit your claim to the upgrade. Upgrade payments are non-refundable.

If, in the event of flight disruptions, you are rebooked by Lufthansa on to an alternative flight after your upgrade has been successful, you are, of course, fully entitled to a seat in the new travel class. Following this flight disruption, if a seat cannot be found for you in the new travel class, please contact Lufthansa Customer Relations so that the upgrade payment can be refunded to the credit card used to pay for the upgrade.