Application for compensation in the event of flight irregularities

If your Lufthansa flight was delayed by at least three hours on arrival, was cancelled or if you missed a connecting flight, you have the option of using this form to request a check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

To passenger rights

Which irregularity occurred on your journey?

Please select a reason for the disruption to your journey.

Type of flight irregularity

Please select an option.

For whom are you making this application for compensation?

Please select an option.

Applicant

Please select an option.

Which flight was affected by the irregularity?

Please state the flight affected by the irregularity.

Please enter your six-digit booking code
Flight details 1
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 2
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 3
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 4
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight details 5
Please enter your flight number, e.g. “1234”.
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can add 5 additional flight/s

How did you reach your destination?

Please select an option.

Alternative transportation

Personal details

Please enter the personal details of all people affected. The first person will be our contact person.

Customer 1
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Customer 2
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Customer 3
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Customer 4
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).
Customer 5
optional
Please enter your 13-digit ticket number (220XXXXXXXXXX)
optional
optional
Please enter your first name as it appears on the flight ticket.
optional
Please enter your surname as it appears on the flight ticket.

Contact details

optional
Please select a state/region.
Please use the same email address you used in your booking, if possible.
optional
Please enter your telephone number with your country code (e.g. +49).

You can add 5 additional passengers.

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Data protection regulations

​To the data protection regulations