We very much regret the disruptions to your flight and any inconvenience caused to you by them. We are making great efforts to ensure that you can make your journey in spite of this. We are therefore offering to exchange your ticket for the affected flight for a Deutsche Bahn (German Railways) train ticket free of charge.

Important notice regarding the strike on March 27, 2023

Deutsche Bahn long-distance services will also be suspended on March 27 due to a strike. If you have planned a domestic flight on that day, please travel by train on a following day. If you convert your ticket to a rail ticket on Sunday, March 26 or Monday, March 27, you can redeem it through April 4.

Important note on the issuance of train tickets

Currently the issuance of train tickets is available only via notebooks and desktop computers by using the delivery method “Print via e-Mail”. Unfortunately it is not possible to issue train tickets via the “Mobile ticket” delivery options.