Current flight information
If you are planning to personally contact one of our ticket and service counters at an airport due to the long waiting times for calls to our service centers, please note the following points regarding flight rebooking:
- Ticket refunds cannot be processed at our airport stations.
- At the moment only guests can be served at the airport, with a departure within the next 48 hours.
Longer waiting times can also occur at airport counters at present. Our staff will attend to you as soon as possible.
Many countries are currently issuing decrees on entry and/or quarantine regulations. Additionally, it is compulsory to wear a face mask at many airports.
Entry and/or transit regulations, as well as the policies concerning face masks at the individual airports, are subject to change on short notice. We advise you, to make yourself familiar with the country-specific regulations along your journey before you start your travels.
More information can be found here.
Entry restrictions might be subject to change on short notice. We urgently ask you, before you start your journey to inform yourself about the current regulations via the websites of the German Federal Police or the Robert-Koch-Institute.
Due to the complex and restrictive entry regulations of individual European countries, Lufthansa will collect passport / ID card data for all flights from Germany to European Destinations since 06 May.
This will be done via an automated query during check-in. Please make sure you check the current regulations of your destination country before you start your journey and have your passport documents or ID cards ready even on intra-European flights.
You can find the latest information about rebooking options here:
Travel and corona
It’s time to be reunited with the world. This page will show you the destinations that Lufthansa is already flying to again, the hygiene measures we have introduced and what you can do to travel safely and flexibly.
Everything about your booking
Here you can check the current status of your booking, rebook, check in directly and many other services concerning your booking.
Lufthansa on Twitter
Using Lufthansa’s Twitter feed you can receive current information about flights at any time.