Digital baggage services
With the Lufthansa app and our digital baggage services, you can enjoy the reassurance of knowing where your baggage is located throughout your journey.
Baggage receipt and baggage status
Immediately after dropping off your baggage at either the check-in counter or a self-service bag drop kiosk, it is very easy to call up your baggage receipt and baggage status using the mobile boarding pass on your smartphone.
Your baggage receipt will be sent to you as a push notification in the Lufthansa app and/or by email. In the event of your baggage going astray, this baggage receipt serves as the starting point for locating your baggage. After your receipt has been displayed once, it will also be filed locally in the Lufthansa app so that you can refer to it at any time.
Baggage carousel information
After you have landed, a push notification will inform you which baggage carousel to go to in order to pick up your baggage. This service is currently available at a number of airports (e.g. Frankfurt, Hamburg, Munich, Stuttgart and Milan).
Instead of waiting to get to the airport to put a bag tag on your baggage and to register it, you can do this at home for selected routes.
The HomeTag is offered on many routes. If it is available for your flight, the HomeTag option will be displayed automatically during the online check-in process.
You can save yourself a lot of time waiting in queues to drop off your baggage, as it is really quick using the machines with the HomeTag. It makes superfluous the identification step using your boarding pass that would otherwise be necessary.
Please note that for departures within the EU, printing must be in colour as this is the current statutory requirement.
- Check in online on lufthansa.com.
- Select your seat for the flight.
- Enter the number of bags you have.
- Print out the travel document you require (boarding pass or passenger receipt) as well as the HomeTag for your suitcase.
- Attach the HomeTag to your luggage using a holder. These holders can be obtained free of charge from Lufthansa bag drop-off counters. They can be reused for other journeys you may make.
And you’re all set!
Electronic Bag Tag
With an Electronic Bag Tag you can easily and conveniently provide your baggage with the necessary bag tags for your flight yourself, either from home or when you’re on the move—and the entire process is completely digital.
All you need to do this is a checked-in Lufthansa flight and an Electronic Bag Tag (from BAGTAG or a RIMOWA suitcase with built-in Electronic Bag Tag). In this way you can check in your baggage via app and drop it off at the airport within moments.
Bag drop-off at self-service bag drop kiosks
In Frankfurt, Munich, Hamburg and Berlin as well as in Geneva, Vienna and at other selected airports outside Germany, there are self-service bag drop kiosks available to you where you can check in your baggage.
As soon as you have your boarding pass, which you have issued either on your mobile phone or online, you can check in your baggage yourself very easily at the self-service bag drop kiosks.
You can find a list of airports with bag drop kiosks and their locations on the baggage check-in page:
Our bag drop kiosks are easy to use, so you can check in your baggage conveniently yourself in just a few steps:
- Scan your boarding pass
- Print out the baggage tag at the machine and attach it to the item of baggage
- Check in baggage and receive receipt
You can then proceed to security check.
Online notification of delayed baggage
If your luggage is not delivered to you on the baggage carousel, you can report it as delayed, either online or via your Smartphone.
It is very easy to access this service:
- by following the link sent to you by email or SMS
- via the Lufthansa app
- via the Delayed Baggage Service
We recommend that you remain at the airport until your details have been successfully transmitted.