Feedback on a past flight

Thank you for taking the time to contact us about your concern.
Please complete the form so that we can deal with your enquiry quickly. Check and complete your information before submitting your enquiry.

How can we help?

This feedback form is for our customers who have already started or completed their journey. Please select a topic on the right.

At the airport (e.g. check-in, lounge, gate) Disability-related services Employee experience Flight booking (e.g. offer, reservation, etc.) Onboard (e.g. seats, inflight entertainment, food, beverage) Service Center (e.g. service, waiting time) Travel to/from airport (e.g. train, bus) Positive experience

For whom are you submitting this request?

Please state if you are submitting this request on your own behalf, or on behalf of another person.

For myself For me and my family in the same household As a third party on behalf of the traveller

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer. 

After completing the form you can upload it in the section "Attachments".

​Download authorisation

Flight details

Please state all flights in your affected journey including any connections.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
add another flight

You can 4 add additional flights.

Personal details

Please enter the personal details of all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

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Person 2
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

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Person 3
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

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Person 4
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

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Person 5
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

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Person 6
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
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Person 7
Mr Ms Other No entry
Dr Prof. Prof. Dr

Contact details

Please select
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Add another passenger from the same booking

You can add 7 further passengers.

Your feedback

Please tell us about your experience.

NB: Please do not send us any credit card details.

Attachments

Please attach all relevant information. If we require an authorisation from you, kindly also upload it here.

NB: Please do not send us any credit card details.

Confirmation and Information

Transmission of the data in this form is encrypted.

Confirmation that the content you have entered is true and correct

 The data provided in this form is used to process your request. More information about the processing of personal data by Lufthansa is available ​here.

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