FAQs on data security
Why can’t I change my master data directly myself? I have identified myself using my user ID and password.
Combinations of user IDs and passwords are frequently stolen on other websites. Unfortunately, most customers use exactly the same login data on several different platforms. This allows hackers to get unauthorised access to a profile and steal the customer’s miles, for example. By using an mTAN, Lufthansa is increasing its security standards.
As a rule, Lufthansa recommends using different combinations of user IDs and passwords for different websites.
In this case, please contact your Miles & More Service Centre . A staff member will carry out the changes for you once your PIN has been verified.
Sometimes, the input which should be able to identify a bot attacker is not clear. In such cases, we use an additional picture test to establish that you are a “real” user.
They are a network of computers linked together by (often undetected) malware which send automatic requests (i.e. without human interaction) to websites at high frequency. Their aim is to test various user IDs & passwords many times by means of a software, until the right combination is found.