top

International travel

Fares
The fare to be paid covers the cost of transporting you from the airport at the actual place of departure to the airport at the actual final destination. It is calculated in accordance with the tariff which is applicable on the day you book your ticket for the flight dates and itinerary shown on your ticket. If you alter your route, this may have an impact on the fare you pay. The fare is recalculated on the basis of the actual route taken and, if applicable, the difference subsequently charged. Your fare does not include ground transport between airports or between airports and city centers.



Taxes, fees and carrier charges
Applicable taxes, fees and carrier charges imposed by the airline, government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your ticket, you will be advised of taxes, fees and carrier charges not included in the fare, most of which will normally be shown separately on the ticket.

 
top

Reservation Service Fees

Customers who make a reservation through lufthansa.com may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure. Lufthansa will allow customers to hold a reservation made directly with Lufthansa’s telephone reservation center without payment for up to 24 hours, if the reservation was made seven days or more prior to the flight’s departure.

- Online (lufthansa.com) - No fee
- Online (lufthansa.com) for flights originating outside the U.S. - 15 EUR fee
- Via phone (Lufthansa Call Center) - $20 ticket service fee
- At the airport - $20 ticket service fee

 

Secure Your Fare (Reservation with price-guarantee)

- With the Secure your fare option, you can reserve the selected flights at the price specified for up to 48 hours. No ticket will be issued and you will not be charged for the reservation. A cancellation fee of $39.00 will be charged if you cancel your reservation or take no action within the 48 hour time limit. The "Secure your fare" fee is non-refundable

 
top

Free baggage rules on Lufthansa (per bag/ each way)

The permitted free baggage allowance is determined by the service class booked and the status of the passenger and is shown on the ticket/Passenger Receipt.

On all Lufthansa-operated flights the following basic rules apply to free baggage:

 

Free baggage allowance at a glance:

General
Frequent Travellers
Senators/ HON Circle Members/ Star Alliance Gold Members
SWISS Golf Club Members
Economy Class
1 bag up to 23 kg
2 bags up to 23 kg each
2 bags up to 23 kg each
1 bag up to 23 kg
Business Class
2 bags up to 32 kg each
2 bags up to 32 kg each
3 bags up to 32 kg each
2 bags up to 32 kg each
First Class
3 bags up to 32 kg each
3 bags up to 32 kg each
4 bags up to 32 kg each
3 bags up to 32 kg each
Additional bag
All routes except from/to USA, Canada, Mexico and Central America*:
+ 1 ski bag
All routes except from/to USA, Canada, Mexico and Central America*:
+ 1 ski bag
All routes except from/to USA, Canada, Mexico and Central America*:
+ 1 ski bag
+ 1 golf bag
+ 1 golf bag
All routes except from/to USA, Canada, Mexico and Central America*: + 1 ski bag
 

*Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.

 
top

Excess baggage regulations and flat fees (per bag/ each way)

For all tickets a maximum travel weight of 32 kg per item of baggage applies, irrespective of service class. Items of baggage which exceed these weights will not be accepted as travel baggage. They can be sent by air cargo at air cargo rates.

For Lufthansa guests fees* apply if their checked baggage meets the allowed pieces but possibly exceeds in weight and/or dimension:

Flat fees for excess baggage as a PDF


The free baggage allowance for children under two years of age is one piece of baggage weighing up to 23 kg and one folding pushchair.

* Please note that in a number of countries a service charge may be incurred, in addition to the flat fee, for checking in excess baggage.

 

Exceptions to free baggage allowance regulations

For Lufthansa Economy Class passengers, on certain routes or with particular products, there are separate free baggage allowances with regard to the number of baggage items, and in some cases the weight.

 
top

Special baggage rules for travel to/from or across the USA

Under a consumer protection law issued by the US Department of Transportation, the following baggage rules apply to flights to/from or across the USA:



Consistent baggage rules apply to all parts of a journey to/from or across the USA. These include the free baggage allowance, the dimensions and weight of each of your bags, the level of any charges that may be incurred and hand luggage regulations.
The baggage rules set by the airline which is listed first on the ticket are those that usually apply here. If Lufthansa is listed on the first flight segment of your ticket, then Lufthansa’s baggage regulations will apply to your entire journey(1) — both your outbound and your return flight.
However, any airline which is listed as the first carrier on the ticket is at liberty to transfer the baggage rule stipulation to another airline in the itinerary (the so-called ‘Most Significant Carrier’). In such a case that other airline’s rules would then apply to the entire journey.
Lufthansa therefore cannot guarantee that, for a Lufthansa-issued ticket, the Lufthansa baggage rules will always apply in every case. Other airlines often have baggage rules which differ from those of Lufthansa.


For details of the free baggage allowance applying to your individual flight, please see your ticket and the e-mail confirmation which you receive from Lufthansa.

(1)Hand luggage rules may vary due to local laws.

 
top

Fare overview Economy Class

Customers who make a reservation through lufthansa.com may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight's departure.

Economy
Saver

Economy BasicEconomy
Basic Plus I

Economy Flex II
Rebooking:
not allowed

USD 300USD 300
free
Refund:
not allowed

not allowed
USD 300

free
Mileage Credit:*
25%

50%100%
150%
Mileage Upgrade:**
not allowed
not allowedallowed
allowed
Seat reservation:***
Advanced seat reservation
Advanced seat reservationAdvanced seat reservation
Advanced seat reservation
Lounge Access:
---
------
---
Check-in Options
Economy Class check-in
Economy Class check-inEconomy Class check-in
Economy Class check-in
 
top

Fare overview Premium Economy

Premium Economy Basic
Premium Economy Basic Plus II

Premium Economy Flex
Rebooking:
USD 300
USD 300
free
Refund:
not allowed

USD 500
free
Mileage Credit:*
100%
100%
150%
Mileage Upgrade:**
Not permitted

Not permitted

Permitted
Seat reservation:***
Advanced seat reservation
Advanced seat reservation
Advanced seat reservation
Lounge Access:
No lounge access
No lounge access

No lounge access
Check-in Options:
Economy Class check-in
Economy Class check-in
Economy Class check-in
 
top

Fare overview Business Class

Business Basic
Business Basic Plus II

Business Flex
Rebooking:
USD 450
USD 450
free
Refund:
not allowed

USD 500
free
Mileage Credit:*
100%
150%
200%
Mileage Upgrade:**
not allowed
not allowed
allowed
Seat reservation:***
Advanced seat reservation
Advanced seat reservation
Advanced seat reservation
Lounge Access:
Business Class lounge
Business Class lounge
Business Class lounge
Check-in Options:
Priority check-in
Priority check-in
Priority check-in
 
top

Fare overview First Class

First Basic
First Basic Plus
First Basic Plus IIFirst Flex
Rebooking:
USD 450
USD 450
USD 750free
Refund:
not allowed

USD 500
USD 750free
Mileage Credit:*
300%
300%
300%300%
Mileage Upgrade:**
not applicable

not applicable
not applicablenot applicable
Seat reservation:***
Advanced seat reservation
Advanced seat reservation
Advanced seat reservationAdvanced seat reservation
Lounge Access:
Senator class lounge
Senator class lounge
Senator class loungeSenator class lounge
Check-in Options:
First Class check-in
First Class check-in
First Class check-inFirst Class check-in
 

* Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. To find out the exact mileage value for your route, please click on the mileage calculator. A percentage indicator is used to calculate the mileage credit.
** Please note: A mileage upgrade is subject to availability.
*** Seat reservations are not binding and may change due to an unscheduled change of aircraft.

 
top

Reservation Cancellations/ Changes


Reservation cancellation and changes fees for travel from the U.S. can range between USD 250-1,000 (per passenger)
Change fees are in addition to any difference between the original and new fare.

 
top

Travel verification request/ retroactive credit

Ticket Copy
For passengers requiring a ticket copy for any of the following purposes there is a $20 fee.

html_list
  • Insurance claims
  • Business travel order
  • Governmental requirements
  • Other
 

Please complete the Affidavit and Ticket Copy Request form.

You can also find your e-ticketed reservation on lufthansa.com for up to two days after you fly.

 
top

Seat reservation

Economy Class
Economy Class passengers can reserve seats in advance on all flights operated by Lufthansa and Lufthansa Regional, depending on their chosen fare/booking class, as follows:


RouteFare/
Booking class
Seat
Price
Restrictions
IntercontinentalY B M U H X Q VSeat (standard)Free of charge
WSTLK*Seat (standard)EUR 25.00
USD 35.00
Up to 48 hours before departure
All fares/
booking classes
Seat with more legroomEUR 50.00 - EUR 90.00**
USD 65,00 - USD 115.00**
Up to 48 hours before departure
Within Germany and Europe***Y B M U H X Q VSeat (standard)Free of charge
W S T L KSeat (standard)EUR 10.00
USD 15.00
Up to 48 hours before departure
All fares/ booking classesSeat with more legroomEUR 20.00 USD 30.00Up to 48 hours before departure
 

* For tickets issued before 28 April 2014 seat reservations on intercontinental flights remain free of charge.

**The price for a seat with more legroom varies per routing distance. On intercontinental Lufthansa flights to/from North and Central Africa as well as the Middle East, the price is EUR 50,00/USD 65,00. On flights to/from Argentina, Brazil, China, Hong Kong, Japan, Korea, Mexico, Singapore, South Africa as well as Los Angeles, Miami, San Francisco and Vancouver, the price is EUR 90,00/USD 115,00. On all other flights, the price is EUR 70,00/USD 100,00.

*** Includes Algeria, Azerbaijan, Egypt, Iraq, Israel, Jordan, Lebanon, Libya, Morocco, Tunisia and Turkmenistan.

Please note that a confirmed seat reservation does not give you any legal right to a specific seat, only to a seat in your chosen category, e.g. window or aisle.

 
top

Lufthansa FlyNet®

Deutsche Telekom offers you three individual tariffs for using the Internet service. Payment is possible by all major credit cards. It is also possible to pay using PayPal. Miles & More members can also redeem award miles to settle their bill.



1 hour: 9.00 euros or 3,500 miles
4 hours: 14.00 euros or 4,500 miles
Full flight (up to 24 hours): 17.00 euros or 5,500 miles



The full flight tariff (up to 24 hours) can be used in any Lufthansa aircraft fitted with FlyNet® while it remains valid. Please be aware that all tariffs are based on the so-called ‘parking meter principle’. This means that your HotSpot pass Sky has a fixed duration which starts when you first log on and which cannot be extended by intermittently logging off the Internet.

Alternatively, if you are a customer of Deutsche Telekom or one of its affiliated roaming partners, you can also log on easily and conveniently with your access data, which you will need to request before the start of your journey. Your FlyNet® Internet use will then be charged in line with your service provider’s tariff. Please bear in mind that use on board the aircraft is billed as ‘international roaming’ and is therefore not necessarily included in the flat rate.



* With the sole exception of flights over China: the system switches off automatically when the aircraft enters Chinese airspace and switches on again after leaving it.


 
top

Sky Phone - telephone on board

With our Sky Phone you can make phone calls during a long-haul flight.
The fee for use is USD 9.95/minute.

The Sky Phone is located between Business and Economy Class. Its technology was developed especially for phoning from Airbus A340 and Boeing B747 aircraft types.
The charges for your calls will be billed comfortably via your credit card.

 
top

Travel insurance

• Travel Guard Insurance

For questions regarding your plan or to receive a claim form, contact Travel Guard:
USA 1-877-709-5590
International 1-715-295-5452
Where can I book travel insurance?

 
top

Oxygen on Lufthansa aircrafts

Wenoll system available on all Lufthansa operated flights and in all classes. Exceptions: not available on Cityline or regional partners. Usage in First Class during take-off and landing is not possible.

Charges:
Continental flights: EUR 150 per leg.
Intercontinental flights: EUR 300 per leg.

If after reading the various topics above, you have a specific medical question that has not been answered, please feel free to contact our Medical Desk. The Lufthansa Medical Desk is open Monday through Friday, from 9:00 a.m. to 3:00 p.m. EST at the following number: 1-516-296-9580.

 
top

Miles & More: Taxes, surcharges and service charges

All additional costs such as taxes, fees and carrier charges (e.g. airport taxes, security fees, international surcharges, insurance surcharges, cancellation/rebooking fees, etc…) up to $1,000 associated with the issue or use of an award shall be borne by the member and may be charged to the member’s credit card. Information on the amount of taxes, surcharges and any service charges may be obtained from the Miles & More Service Team.

 
top

Miles & More: Award reservation change/cancel fee

You can redeposit miles from fully unused award tickets within 1 year from the date of issue once the reservation is cancelled.
A charge of 50 EUR or 70 CHF/ USD 60 is payable for rebooking or cancelling a flight award. This amount may vary or be waived for certain flight awards. Only the date and time of a booking can be changed.
It is not possible to change routes. A flight award once issued is non-transferable. The sale, exchange or offer for auction of award documents is not permitted. Miles from different mileage accounts cannot be transferred or combined.
Flight awards can also be given without payment to friends and relatives without your having to accompany them on the flight. Flight awards passed on to third parties must be booked by you in person. The relevant number of miles will be debited from your mileage account.

 
top

Unaccompanied minors


Air fare
The air fare for children up to 12 years of age is determined by the rules of the tariffs which apply. For exact information on prices please contact the Lufthansa Service Center, your local Lufthansa Airport Ticket Team or your travel agent.


Supervision charges
In addition to the air fare, supervision charges apply per route:

Charge in Euros
Charge in USD
Where charges apply
EUR 40
USD 60
Flight within Germany or within Europe

EUR 80
USD 120Intercontinental flight
 

Examples of calculation of the charges

Flight from Vienna via Munich to New York EUR 40 / USD 60 (for the flight within Europe) + EUR 80 / USD 120 (for the intercontinental flight) = EUR 120 / USD 180.

Flight from Delhi via Frankfurt to New York EUR 80 / USD 120 (for 1. intercontinental flight) + EUR 80 / USD 120 (for 2. intercontinental flight) = EUR 160 / USD 240

 
top

Lap children


Infants who turn two during the journey will require their own seat; a child fare will be charged for the whole journey.
On Lufthansa long-haul flights special baby cots are available. Please be aware that the number of seats with cots are limited. The bassinets are suitable for babies up to 14 kg and up to 83 cm in length and are provided free of charge. Night flights are especially suitable for journeys with small children because children can then maintain their usual sleep pattern and get some rest.

 
top

Charges for transporting animals

Animals are not included in the free baggage allowance; the level of the charge is based on the size of the container or crate (excess baggage):

Within Germany
Within Europe and thrid countries
Intercont
per animal
per animal
per animal
Small:
Animals in cabin, max. 8 kg
35 EUR,
50 USD/ CAD
50 EUR,
70 USD/ CAD
70 EUR,
100 USD/ CAD
Medium:
Animals in hold, cage size 1+2
70 EUR,
100 USD/ CAD
100 EUR,
150 USD/ CAD
150 EUR,
200 USD/ CAD
Large:
Animals in hold, cage size 3+4
150 EUR,
200 USD/ CAD
200 EUR,
300 USD/ CAD
300 EUR,
400 USD/ CAD
 

Guide dogs and other service dogs
Guide dogs for the blind and deaf as well as other service dogs that you depend on are transported free of charge on Lufthansa flights and may also travel inside the cabin. Please remember to notify us of your guide dog ahead of time.


Travelers with special needs

Baggage overview

Here you find everything you need to know about baggage


Star Alliance