Customer Relations UK

We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.

When writing to us it's important to include the following information listed below:

  • Full name of the traveller (s)
  • Flight number and dates of travel
  • Passenger ticket receipts and boarding passes
  • Baggage reference number (where applicable)
  • Original receipts/invoices

For anyone with a residence outside the UK, please contact your local Lufthansa office.

Star Alliance