Your opinion counts

Dear Lufthansa Customer,

We like to take care of your issues. For written enquiries about past flights or to provide feedback, please use this form. 

Your personal data

Please login with your user name or Miles & More number. Alternatively, please provide your first and last name and your email address.

What can we do for you?

Please select the topic you want to contact us about.

Your contact data

Please provide us with your complete mailing address and telephone number (including country/area code).

Your address


Special Service

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Flight Details

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Assistance dog

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Property Irregularity Report Number (PIR)

Description for the PIR section.

Flight information

Your detailed flight information helps us to answer your feedback more quickly.

Ticket / booking information

Please enter your ticket number or the booking code / filekey from your booking confirmation.


Please enter your details


Bank account information

Please enter your bank account information.

Technical information

Please provide your browser name and operating system.

Your previous feedback

Please enter the reference number (Feedback ID) you previously received from Lufthansa Customer Relations.

Your feedback / your questions

Please briefly explain how we can assist you.


You may add up to six attachments from filetype .jpg .jpeg or .pdf. Each may have up to 500kb.

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Submit the form

Please check if you provided us with all relevant information. The more precise your information, the quicker we can answer you.

Customer Relations

Customer Relations

For enquiries about past flights or to provide feedback, you can as well contact us by phone or mail:
Worldwide addresses

Worldwide hotlines

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.