Help & Contact
Search

Your personal contact with us

Reservations & flight bookings

By telephone


Lufthansa Call Center

Hotline: 0120-051-844*
Service hours
Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
08:00 - 19:00
Holiday
08:00 - 19:00
(customer support in Japanese and English)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form 

- By sending an e-mail: customer.relations@lufthansa.com
To ensure a prompt response, please provide your full name, address, M&M number and Feedback ID, if available, but no credit card details.

- By writing: Worldwide address

* toll-free within Japan

by telephone

0120-051-844*Hotline: 0120-051-844*
Service hours
Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
08:00 - 19:00
Holiday
08:00 - 19:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

* toll free within Japan only

Miles & More Service Team Tokyo

City
Tokyo Japan
Zip
105-0011
Address 1

3-1-13 Shiba-Koen Minato-Ku

Phone 1
01 20-699 220*01 20-699 220*
Phone 2
+81 3 - 43 33 76 53+81 3 - 43 33 76 53
Fax 1
03 - 54 02 52 26
Service hours
Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
08:00 - 19:00
Holiday
08:00 - 19:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

* toll free; from within Japan only

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics

Feedback

Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group


Star Alliance