Your opinion counts

Dear Lufthansa Customer,

We like to take care of your issues. For written enquiries about past flights or to provide feedback, please use this form.

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    Customer Relations

    Customer Relations

    For enquiries about past flights or to provide feedback, you can as well contact us

    by e-mail: customer.relations@lufthansa.com
    by phone (**): +39 0 2999 53920

    (**)
    Service in Italiano, English, German
    Telephone number belongs to local landline network. Costs may vary depending on provider charges and/or usage of mobile phones.


    by mail: Worldwide address

    To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.


    Star Alliance